After having stayed at this hotel several times for past conventions, we once again were welcomed by very courteous, personable, and efficient front desk personnel. We were impressed with the recently remodeled and newly decorated room that we requested looking over the Broadway street side of the hotel. However, the room's view was obscured by a wall which was immediately adjacent to the left which completely blocked our view. Upon registering our concern, Lee, the front desk person, was very apologetic and stated that she would change and upgrade our room to the concierge floor which offered an excellent view and included complimentary wi-fi and breakfast. Because of our relatively short stay, they even offered to assist with the move which was unnecessary because of our minimal luggage. In addition to the front desk personnel, we found everyone in the hotel to be extremely cooperative--including the concierge folks, the shuttle drivers, and the restaurant servers.