My colleagues and I stayed for a conferences and three of us share a room for three nights and one of us stay for two days extra. When the first one checked out, the receptionist can't straight out the bill so she divided the bill in two. Well, then, each of us will pay for one night end up the same. So, when I checked out, I paid my portion and asked the front desk to take out my name in the reservation after I checked out. However, five days later, when I opened up my credit card account, the card was charged three more extra nights which I was not even there. I called, but the accountant told me that since I was the one make the reservation, I was responsible for bill. Also, they do not know whose credit cards were on file, so they tried the first one, and that person called to remove the charge, and they only have two cards on file, I am the one responsible for the whole bill even I totally checked out since I am the one who make the reservation!! Also, they charged a breakfast even before any of us checked into the room and refuse to take off the charge.
Also, the elevators were horrible. Five elevators but three of them were not working and we needed to wait for 20 minutes for the ride from 10+ floors to come down to the conference center. Besides, the stairs did not have access to 4th floor or above, the same as not able to come out from higher floors by using stairs.
- Official Description (provided by the hotel):
- The Renaissance Nashville Hotel is a perfect destination for those looking to stay in the heart of downtown Nashville, Tenn. Discover hidden gems within the hotel, including newly renovated rooms, elevators and indoor pool, fitness center, live music at the Bridge Lounge, and local eats at the Commerce Street Grille. Our Navigators can assist with sightseeing plans or point you to Bridgestone Arena and LP Field, both within walking distance. Plan your meeting or event with us, too! Our convenient attached meeting space options including 30,000 feet of newly acquired space. Book a meeting with us and receive personal Marriott Rewards bonuses. ... more less
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- Also Known As:
- Renaissance Nashville
- Nashville Renaissance