I tried to leave this feedback on the Millennium Hotels site, but their form is so short you can't fit it in. I had three separate issues during our stay Nov. 30-Dec. 2nd.
First, over our two night stay our room was never cleaned. We had one staff member knock pretty early on Dec. 1st and ask to exchange towels, and that was it.
Second, they had a courtesy shuttle advertised and at check-in said it would run every 15 minutes. We waited at least 30 minutes 3 separate times to use the shuttle, and by that point so many people had lined up for it, we ended up taking cabs. This negated the savings we got by going with a hotel not in downtown Nashville. They need to either advertise it as every 30 minutes or increase the number of shuttles during busy times.
Last and most egregiously, they allowed an entire college fraternity to stay in the hotel for the weekend, a majority on our floor. They sure could have used some of their profits from this large group to pay for extra security or staff to get them to be quiet, stop drinking in the common area, hallways, etc. at all hours and blasting noise/music from their rooms at 3-4am. Then I could have slept, clearly a novel idea in a hotel.
I wouldn't touch this hotel with a ten-foot pole. Buyer beware.
Don't stay on any floors where they are allowing tons of college students to party on.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for choosing our hotel. We also thank you for your feedback. We do have hotel policies in place that protects all our guests should there be a complaint of noise on any guest room floor. We will continue to monitor our second effort log to ensure the policies that are in place are being adhered to.
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Our complimentary shuttle is a very popular amenity of the hotel. We do increase the amount of shuttles we use and size when demand warrants. Depending on time of day the wait could be longer than 15 minutes based on traffic, special events or even accidents.
We do hope you choose to stay with us again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.