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“Nice room, shame you have to walk through the hotel to get to it” 3 of 5 stars
Review of BEST WESTERN PLUS Music Row

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BEST WESTERN PLUS Music Row
2.5 of 5 Hotel   |   1407 Division Street, Nashville, TN 37203-4015   |  
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Ranked #37 of 151 Hotels in Nashville
Leicester, United Kingdom
Top Contributor
53 reviews 53 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
“Nice room, shame you have to walk through the hotel to get to it”
3 of 5 stars Reviewed April 1, 2013

I stayed here in September 2012 and the first thing I noticed when I entered was the smell in Reception. I don't know what it was, it smelt like there had been a fire - it was particularly bad In one of the elevators which looked like it was mid-refurbishment. The corridors of the hotel looked old and tired, but I was relieved when I got into the room, which apart from the shiny gold bedspread looked quite modern and tasteful. I did almost vomit at the sight of the bedspread at first though after walking through the rest of the hotel, but the room eventually became a haven and the bed was very comfortable, and the bathroom modern. Ask for an upper room as I was on the first floor and was woken by bikers parked outside.
There is a free shuttle to downtown Nashville from the Gulch, a short walk away (although I wouldn't say it was the safest of walks at night) but the last bus back to the hotel is at 11pm.
Free parking is the best thing about the hotel, the breakfast was awful - served in what looks like an abandoned nightclub/bar. The eggs were overlooked and the waffle makers didn't look especially clean. I stuck to cereal.

Room Tip: Ask for an upper floor.
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  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, General Manager at BEST WESTERN PLUS Music Row, responded to this review, April 9, 2013
Dear cw19_86, thank you very much for a feedback. I apologize for the shortcomings you facesd during your stay with us. Since you stayed in September and it is April now, I would like to mention a few things that have been changed and altered based on reviews from various guests.

We have upgraded our breakfast menu items. I apologize for the bikers who actually had to start their bikes in the property.

Thank you for choosing to stay with us and we are looking forward to seeing you here soon.

Thanks,
Rocky
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766 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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Fresno, California
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 31, 2013

At one time, I imagine this hotel was really something. It had the feel of an older hotel that had some renovations done to modernize it. Room was a bit small but not too bad. Beds were very comfortable. Breakfast area was large and looks like it may have been a bar at anothet time. The food was the normal stuff, nothing special. The only minor issue I had with my stay was the smell of smoke in the elevators and right outside the front doors. I never saw anyone smoking but you could tell they had been there. I would have no problem staying there again. However, I would be open to looking at other options.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, General Manager at BEST WESTERN PLUS Music Row, responded to this review, April 9, 2013
Hello Dan, I appreciate your review and feedback about our hotel. I apologize for the inconvenience caused during your stay with the smell of smoke. We are a completely smoke free hotel. However, it is very difficult to stop guests who have smoked in the room prior. We have implemented a cleaning fee for the guests who do smoke in the room in the future.

Our rooms are all getting renovated on a continuous basis, based on the wear and tear. The next time you plan on visitng us would definitely make you view a few changes from the last time. We are hoping you would give us one more chance to serve you and we will make sure you will not encounter these issues in the future.

Thank You,
Rocky
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Philadelphia, Pennsylvania
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 29, 2013

I was pleasantly surprised with this hotel. All the downtown hotels were booked so this was my second tier choice, but couldn't have been happier. Great location, clean, comfortable room. We were able to walk to several of the main attractions and taxis were easy to contact. My only negative was that the breakfast room was crowded and the hot items were mostly cold, but it was free so I can't complain much.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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bwmusicrow, General Manager at BEST WESTERN PLUS Music Row, responded to this review, April 8, 2013
Hello Suzanne. Thank you very much for picking Best Western for your stay in Nashville. We are very glad that you enjoyed your stay with us. We are a mid size hotel, packed with a bunch of perks for all our visitors and guests who come into Music City.

Our Breakfast menu is updated on a regular basis. We do have a good variety of hot breakfast items. Located on the quieter side of town, we have a few options for food and drinks around the property.

Thank you again for your choice and we hope to see you stay with us in future.

Thanks,
Nathan
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Swindon, United Kingdom
Top Contributor
84 reviews 84 reviews
47 hotel reviews
Reviews in 49 cities Reviews in 49 cities
85 helpful votes 85 helpful votes
5 of 5 stars Reviewed March 27, 2013

Finding a place to stay close to the downtown Nashville action can be pricey, so a hotel just outside the Broadway magnet was on my wish list, without being too remote. The BW Music Row ticked that box, together with a good sized room on the top floor, and the convenience of on site free parking. Walking into the centre for us wasn't really a problem - it takes about 20 minutes with a relatively direct route, but for those less inclined or able, the free bus may be an option, although having to wait may put people off. A cab ride is cheap, we never paid more than $6 for the return back but stick to licenced cars. Our king room on the 5th floor gave a view over the city - it's not particularly breathtaking, but better than looking out onto a characterless facade at the back. Our sleep quality was really good, very little traffic noise, and the mattress surprisingly comfortable. It did seem a little hard at first, but it moulds around the body and was never an issue. Breakfasts are the standard BW fare, good selection and served in a nice little dining area. Having a decent place to stay, namely this BW, makes all the difference, and allowed us to concentrate on the downtown attractions of a wonderfully vibrant city.

Room Tip: Top floor facing east show the downtown skyline, we were in room 503
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, Manager at BEST WESTERN PLUS Music Row, responded to this review, April 8, 2013
Dea LyeCon, Thank you very much for choosing to stay with us inspite of having more variety out in the heart of Downtown. We are very close to the downtown music district that is just a 20 - 25 min walk or a 5 min cab ride.

We also have a great metro schedule with a free shuttle operated by the City. Certified Cabs are also a regular mode of transport apart from the metered cabs to go into town and head back.

Thank you once again to have stayed with us and enjoyed it at the Best Western. I hope you would come back and see us on your next visit and serve you better.

Thank You,
Nathan
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Huntsville, Alabama
Top Contributor
427 reviews 427 reviews
282 hotel reviews
Reviews in 297 cities Reviews in 297 cities
202 helpful votes 202 helpful votes
4 of 5 stars Reviewed March 26, 2013

I stayed for one night to go some walking in Nashville. The front desk staff were welcoming and ver friendly. They had a nice bowl of good candy on the counter that certainly tempted me. My room was on a high floor and very quiet. Everything was in good working order although the hotel is starting to show its age. The bed was comfortable and there was plenty of floor space. Breakfast was excellent and there were more hot items than normal - delicious sausage gravy. I will certainly stay here again as the value for the money is exceptional.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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bwmusicrow, General Manager at BEST WESTERN PLUS Music Row, responded to this review, April 8, 2013
Hello AGoingGal, as part of the Best Western Family, I thank you for your time in giving us a feedback. We are very happy that you enjoyed your stay in Nashville and especially in our hotel. We strive our best in making all our guests happy and satisfied with their visits.

In our breakfast menu, we offer a variety of warm items, unlike the other hotels in the vicinty. We do have free parking and free wireless internet as perks for our guests, apart from being a close 20- 25 min walk into down town music district.

Thank you once again for choosing to stay with us.

Thank You,
Nathan
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Cincinnati, Ohio
1 review
3 of 5 stars Reviewed March 25, 2013

Overall it is just an average hotel. Upon arrival, the rate was incorrect, had to get a manager involved to fix it. The beds are horrible - hard as a rock and very uncomfortable. Not sure if there is an issue with Mold, but everyone in our party seemed to have sinus issues upon leaving. Smoke detector was non-existant, so they installed one that had a dead battery that wanted to "chirp" all night, called to complain and were advised to just "cut the wire".
Not far from the excitement of Division street- $10 cab ride, it really is a pretty far walk. Breakfast was OK, nothing to brag about.
We will not be staying here on our next trip.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, Manager at BEST WESTERN PLUS Music Row, responded to this review, April 8, 2013
Dear Laura. Thank you very much for taking your time in reviewing our hotel. We are extremely sorry for not meeting your expectations with your stay. We apologize for the inconvenience caused and we will make sure you will not experience it in the future.

Thank you,
Rocky
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Cincinnati, Ohio, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 24, 2013

Overall a nice experience, couple notes was that the shower curtain was left soaking wet on top of the toilet upon arrival and smelled of mildew, we called the front desk and they brought us towels to "wipe it up" in their own words, no toilet paper holder installed in restroom was kind of awkward. and air conditioner did not work, heat and fan did but was very loud. breakfast was great to have after a long night out. When asking about the shuttle service, directions were very vague. But being that close to the city was the plus about this best western, cheap cabs or walking distance if you felt like it. I would come back with the guys, but maybe not for a romantic weekend like we had planned for this trip.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwmusicrow, General Manager at BEST WESTERN PLUS Music Row, responded to this review, April 7, 2013
Dear Aaron. Thank you very much for choosing to stay with us. We, at the Best Western, do apologize for the inconvenience caused during your stay. We also had issues with air and heat in a couple of rooms.

Now I would like to inform you that we did listen to your concerns and have taken immediate action, cleaning up the rooms and fixing the air-conditioning by installing new units. We are a close walk to downtown or a $8 - $10 cab ride. We also have a very economical shuttle ride two blocks from our property.

Once again, I sincerely apologize for the inconvenience caused and look forward to serving you better.

Thank You,
Nathan
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Additional Information about BEST WESTERN PLUS Music Row

Address: 1407 Division Street, Nashville, TN 37203-4015
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Nashville
#29 Family Hotel in Nashville
#31 Romantic Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Music Row 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Music Row, your window to the world of excellent customer service, quiet environment, spacious upgraded rooms and proximity to the heart of the music capital of the world, Nashville. We are less than a mile away from historic downtown where music lives all day and night. Experience the charm and pleasure of this riverfront district with the LP Field (home of the Titans) as the backdrop. Various attractions in the vicinity include the Bridgestone Arena (home of the Predators) and the world famous Country Music Hall of Fame. At the BEST WESTERN PLUS Music Row, we strive to offer you a memorable stay. This complimented with a sumptuous hot breakfast to start your day will make you want to stay longer with us. We are a pet-friendly hotel, so you won’t have to worry about leaving your extended family behind while traveling to Nashville. ... more   less 
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Also Known As:
Best Western Music Row Hotel Nashville
Best Western Hotel Nashville
Best Western Downtown Music Row Nashville
Best Western Nashville
Best Western Music Row Nashville
Nashville Best Western

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