My family stayed at the hotel for 3 days last week. I had called around to make reservations for a suite at the last minute due to a death in the family. Most of the places I called had just 1 big room and weren't really suites. When I called Double Tree I was pleased that they offered "real" suites and that the pool was indoor and heated. I explained the situation and that I needed to get a suite at the last minute and wanted to check in a few hours later. The guy at the front desk's name was KYLE and he mentioned he was new, but he is a natural. He really seemed to want to help us and seemed to really understand our situation and wanted to offer his help. He found us a room at the last minute and helped to get me a better rate than I found on the internet. When we arrived Kyle greeted us like we were old friends. He offered the kids cookies and had all of our keys and information ready for us. He even gave us some coupons to use at the restaurant. We arrived at our room to find a clean spacious nicely decorated suite with a mini fridge and microwave. The bathroom was really clean as well. The free wifi was great and easy to access. The only thing I could recommend would be that they upgrade the tv's to flatscreens. The kingsize bed was spacious but not the best in comfort. I guess I have spoiled myself with the bed I have at home. The next morning the kids went down for breakfast and a swim. They really enjoyed both. We thought we had paid for a room with breakfast included and were uncertain so I called the front desk. They informed me that we had not, but gave us complimentary breakfast cards that first day for the misunderstanding. I ordered room service later. I had a salad, chicken sandwich, and a side of fruit. The food came in a timely manner and was huge. The fruit was a large bowl of strawberries, watermelon, grapes, melons, and watermelon. The grilled chicken sandwich was light and tasteful. The salad was healthy and filling. We asked for new towels a few times and were given them as well as a razor and extra garage bags. Everyone was helpful and friendly. This stay was during a bad time for my family, but having a nice place with friendly staff really helped to comfort us while we were away from home during this tragic situation. I really will be back and will recommend to everyone going to Nashville.