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DoubleTree Suites by Hilton Hotel Nashville Airport
3.0 of 5 Hotel   |   2424 Atrium Way, Nashville, TN 37214   |  
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Ranked #42 of 151 Hotels in Nashville
out there
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
19 helpful votes 19 helpful votes
“Disappointed”
1 of 5 stars Reviewed June 9, 2014

I've stayed at this hotel several times without an issue. However this time my plans changed and I needed to cancel my reservation. Their management and I disagreed whether or not I did the pay in advance (I never do) option. They didn't refund my room and then called me at 4 am (twice) to see if I was going to stay there. I guess they wanted to double up their money. There are lots of other properties in the area I will send my business to in the future.

Stayed June 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, June 16, 2014
Thank you for reaching out to us via TripAdvisor. Please know that your satisfaction is of the utmost importance to us, and we apologize for the mismanagement of the situation, and for the frustration you must be facing. We are dedicated to ensuring your satisfaction, and welcome you to contact our offices directly so we may work to resolve this issue and improve our procedures for future guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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540 reviews from our community

Traveler rating
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    108
    43
    26
See reviews for
139
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Newnan, United States
1 review
2 of 5 stars Reviewed June 6, 2014

the room was musty, carpet was sticky, rips in the couch fabric. not impressed at all. I didnt expect 4 star but i expected better than this since this was a Hilton chain. The thermostat would not adjust to anything lower.

  • Stayed May 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, June 17, 2014
Thank you for your feedback and for choosing our hotel. We’re sorry you encountered housekeeping issues and assure you that dirty rooms are not typical at our hotel, and we appreciate that you brought this to our attention. We have discussed this with our staff and will make every effort to be sure our rooms meet the highest housekeeping standards. Please give us a second chance if you visit our area in the future.
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West Virginia
Top Contributor
60 reviews 60 reviews
53 hotel reviews
Reviews in 42 cities Reviews in 42 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 6, 2014

I enjoyed my 2 night stay at this hotel. The hotel is not located on a direct flight path of the airport so that prevents direct flyovers (and minimizing noise from the skies).

The suites are divided into a living room section that can be closed off from the bedroom area. The bed was comfortable, everything seemed to be in working order in the room, and there are plenty of outlets to use on the desk and in the wet bar area. The buffet breakfast was plentiful.

If in the area again I would gladly book another stay at this hotel.

  • Stayed April 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, June 30, 2014
We know you have many choices on where to stay and appreciated that you chose us. On behalf of our entire team, we are delighted that we have earned your consideration to stay with us on return visits. Thank you so much for your business and for sharing your comments on Trip Advisor.
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Lexington, Kentucky
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 3, 2014

Convenient to the airport and downtown only took me 10-15 minutes including parking, and an almost quaint feel along with a great service team. Rooms are clean, excellent breakfast, good desks to do work in the rooms and a very comfortable bar.

Room Tip: Interior rooms overlook courtyard and pool
See more room tips
  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, June 4, 2014
Our service team has always made the difference and it is our associates that set us apart from other hotels. Thank you so much for staying with us and we are delighted that you enjoyed the amenities that the hotel has to offer. We look forward to serving you again.
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Nashville, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 2, 2014

I drove from AZ to TN in 3 days and upon arriving at this hotel was not impressed. Daily items cropped up. I just wanted to sleep and become normal again. The room darkening shades didn't close all the way. I walked to the far end of the Hilton Honors floor for the laundry just to find that there was not any soap nor dryer sheets. I had to go downstairs for that. They charged an extreme amount for the room, and then added a charge for breakfast! To much money paid for the exceptionally poor service. I will look elsewhere next time.

  • Stayed May 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, June 4, 2014
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on our service and appointment and apologize you were disappointed in the value and offerings of our HHonors floor. We will use your comments as we continue to evolve our guests' experience moving forward and hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.
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nashville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 2, 2014

Room was comfortable, hotel was busy but quiet. It was easily accessible to where I needed and wanted to go. The staff was friendly, courteous and helpful. I would definitely recommend this hotel to others.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, June 4, 2014
Thank you so much for choosing to stay with us and we appreciate your endorsement on Trip Advisor. Convenience is an important factor in deciding where to stay and we are glad that you found both the staff and the location to be perfect for your needs. We are happy that you had an excellent stay with us and we look forward to seeing you again on your travels through Nashville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
crestline, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

We have stayed at this Double Tree twice now. It is a very clean hotel with a very friendly staff! It is also in the perfect location, about half way between Downtown and Opry Land, just a couple mins from the Hwy! We had a large room with a sofa pull out bed. We also orded pizza one night from the Fox's Den Pizza and it was VERY GOOD!! Would totally recomend it!!

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, June 2, 2014
We are pleased to have earned your loyalty and thank you so much for staying with us when you visit Nashville. We all so appreciate your kind endorsement for our hotel on Trip Advisor as it is comments such as yours that assist others in picking the right hotel for their needs. Again, thank you for staying with us on both occasions and we look forward to seeing you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel Nashville Airport

Address: 2424 Atrium Way, Nashville, TN 37214
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Best Value Hotel in Nashville
#17 Romantic Hotel in Nashville
#30 Family Hotel in Nashville
#36 Business Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree Suites by Hilton Hotel Nashville Airport 3*
Number of rooms: 138
Official Description (provided by the hotel):
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Also Known As:
Doubletree Hotel Nashville Airport
Doubletree Nashville

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