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“One night stay in a king suite” 4 of 5 stars
Review of DoubleTree Suites by Hilton Hotel Nashville Airport

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DoubleTree Suites by Hilton Hotel Nashville Airport
3.0 of 5 Hotel   |   2424 Atrium Way, Nashville, TN 37214   |  
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Ranked #41 of 150 Hotels in Nashville
St. Augustine FL
Top Contributor
543 reviews 543 reviews
123 hotel reviews
Reviews in 178 cities Reviews in 178 cities
180 helpful votes 180 helpful votes
“One night stay in a king suite”
4 of 5 stars Reviewed May 15, 2014

Nice property and my one night stay for business was good. The staff was friendly, the room was clean and the bed was comfy.

The only weird thing was the placement of the tv in the living room. It was placed low to the floor, where you might expect a fireplace?

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, June 2, 2014
Thank you so much for staying with us and then sharing your experience with the Trip Advisor community. We take great pride in our team members and we are delighted that you had an excellent stay with us. We look forward to serving you again.
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450 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
houston, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 12, 2014

This place was lovely. Everyone that worked there was so helpful and polite. The service was perfect. We didn't get to stay where we were supposed to, but we were at the next best place. When ever i'm back in Tenn for vacation. i'm look up this hotel.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, May 13, 2014
We appreciate that you did chose us and that we earned your patronage for future visits. Our team members truly strive to impress our guests and having your feedback posted on Trip Advisor is an affirmation of their terrific efforts. We hope to see you again soon.
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Arlington, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 10, 2014

We stayed here for my daughter's college graduation ceremony. This was my first experience with the Double Tree Chain and it will not be the last. Even though we were only there one night, the stay was wonderful. Upon check-in, we received a hot cookie, which was delicious. The rooms were clean, spacious, and comfortable. We loved have the separate living room area. We would definitely recommend this hotel.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, May 12, 2014
Thank you for staying with us and congratulations on the outlook of having one less college tuition payment. Undoubtedly you are very proud of your daughter and her accomplishments. We also appreciate that you shared your experience with others and perhaps we will see you again in the future.
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Osage City, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 9, 2014

This hotel is Great! We had a few minor things happen, AC quit, but it was fixed immediately and staff was very friendly. And the breakfast was a nice bonus. We will definitely return to this hotel when in Nashville!

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, May 12, 2014
Thank you for taking the time to share your experience with others on Trip Advisor. DoubleTree has a commitment to our "Make it Right" program, and when things do happen, we simply ask our guests for a chance to make it right. Thank you so much for letting us quickly address your inconveniences so that we could make it right for you. We are delightedly that we earned your loyalty and we look forward to seeing you again.
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Charlotte, United States
1 review
2 of 5 stars Reviewed May 9, 2014

I normally trust the Hilton brand to deliver a good customer experience, and that is my typical experience. Not at this location, however. Batteries dead in both HVAC and TV remote, so could not adjust. Was told they didn't have room service after 2:30pm even though there was an "All Day Dining" menu in the room. Ordered breakfast to be delivered between 6:15-6:30am - it wasn't so I had to check out without breakfast. This location needs to step up to their brand promise.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, May 12, 2014
Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize for our missteps in service and amenities. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience and we hope you will return to stay with us the next time you are in town and let us know how we are doing. Thank you, again
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Maryville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 8, 2014

This was by far the cleanest hotel that I have ever stayed at. The outdoor courtyard area is so extremely comfortable and relaxing! I highly recommend staying here for any kind of trip! The pool is awesome, Fitness center is great, staff is friendly and food is wonderful! Best stay I have ever had in a Hotel!

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, May 12, 2014
Thank you for choosing to stay with us on your recent visit and we are delighted that you had an excellent experience. Recently, we introduced a paradigm shift to how we approach housekeeping and while the results have been excellent, it is particularly rewarding to receive feedback such as yours. We are delighted that you enjoyed your experience with us a we appreciate that you shared it with the Trip Advisor community.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chaska, Minnesota
Top Contributor
114 reviews 114 reviews
33 hotel reviews
Reviews in 46 cities Reviews in 46 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed May 7, 2014

I am a Gold Honors Member so I see my fair share of Hilton Properties. I love the size of the rooms and the amenities here. The service at the front desk was beyond friendly. That does not make up for the fact that the housekeeping staff left the body lotion from the previous guest in my room and the bathroom shower was aged. It just makes you feel like the place isn't clean. The carpet throughout the halls and elevator was pretty old and worn as well. The owner should probably do some upgrades.

Stayed May 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, May 12, 2014
Recently, we introduced a whole new approach to hotel our industry cleans guest rooms. Our initial feedback has been excellent and clearly your experience highlights a good reason as to why we changed our approach. We have had a few bumps in changing mind set and process but because our improvements have been trending way up, I am very confident that the cleanliness issues will be resolved. Additionally, our owners have committed to some room renovations which are scheduled for the Fall. We hope that you try us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel Nashville Airport

Address: 2424 Atrium Way, Nashville, TN 37214
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Romantic Hotel in Nashville
#34 Family Hotel in Nashville
#36 Business Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree Suites by Hilton Hotel Nashville Airport 3*
Official Description (provided by the hotel):
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Also Known As:
Doubletree Hotel Nashville Airport
Doubletree Nashville

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