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DoubleTree Suites by Hilton Hotel Nashville Airport
3.0 of 5 Hotel   |   2424 Atrium Way, Nashville, TN 37214   |  
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Suite Weekends from $113
Ranked #40 of 151 Hotels in Nashville
Osage City, United States
1 review
1 helpful vote 1 helpful vote
“Nice Hotel”
4 of 5 stars Reviewed May 9, 2014

This hotel is Great! We had a few minor things happen, AC quit, but it was fixed immediately and staff was very friendly. And the breakfast was a nice bonus. We will definitely return to this hotel when in Nashville!

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, May 12, 2014
Thank you for taking the time to share your experience with others on Trip Advisor. DoubleTree has a commitment to our "Make it Right" program, and when things do happen, we simply ask our guests for a chance to make it right. Thank you so much for letting us quickly address your inconveniences so that we could make it right for you. We are delightedly that we earned your loyalty and we look forward to seeing you again.
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525 reviews from our community

Traveler rating
    221
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    103
    42
    26
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Charlotte, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 9, 2014

I normally trust the Hilton brand to deliver a good customer experience, and that is my typical experience. Not at this location, however. Batteries dead in both HVAC and TV remote, so could not adjust. Was told they didn't have room service after 2:30pm even though there was an "All Day Dining" menu in the room. Ordered breakfast to be delivered between 6:15-6:30am - it wasn't so I had to check out without breakfast. This location needs to step up to their brand promise.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, May 12, 2014
Thank you for sharing this quick feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and apologize for our missteps in service and amenities. We will keep your comments in mind as we constantly look for new ways to improve our guests' experience and we hope you will return to stay with us the next time you are in town and let us know how we are doing. Thank you, again
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Maryville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 8, 2014

This was by far the cleanest hotel that I have ever stayed at. The outdoor courtyard area is so extremely comfortable and relaxing! I highly recommend staying here for any kind of trip! The pool is awesome, Fitness center is great, staff is friendly and food is wonderful! Best stay I have ever had in a Hotel!

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, May 12, 2014
Thank you for choosing to stay with us on your recent visit and we are delighted that you had an excellent experience. Recently, we introduced a paradigm shift to how we approach housekeeping and while the results have been excellent, it is particularly rewarding to receive feedback such as yours. We are delighted that you enjoyed your experience with us a we appreciate that you shared it with the Trip Advisor community.
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Chaska, Minnesota
Top Contributor
132 reviews 132 reviews
34 hotel reviews
Reviews in 53 cities Reviews in 53 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed May 7, 2014

I am a Gold Honors Member so I see my fair share of Hilton Properties. I love the size of the rooms and the amenities here. The service at the front desk was beyond friendly. That does not make up for the fact that the housekeeping staff left the body lotion from the previous guest in my room and the bathroom shower was aged. It just makes you feel like the place isn't clean. The carpet throughout the halls and elevator was pretty old and worn as well. The owner should probably do some upgrades.

Stayed May 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, May 12, 2014
Recently, we introduced a whole new approach to hotel our industry cleans guest rooms. Our initial feedback has been excellent and clearly your experience highlights a good reason as to why we changed our approach. We have had a few bumps in changing mind set and process but because our improvements have been trending way up, I am very confident that the cleanliness issues will be resolved. Additionally, our owners have committed to some room renovations which are scheduled for the Fall. We hope that you try us again.
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Virginia Beach, VA, USA
Top Contributor
87 reviews 87 reviews
44 hotel reviews
Reviews in 46 cities Reviews in 46 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed May 5, 2014

I spent two nights here on business and it is a clean well-maintained property. I had a ground floor room facing the pool area which was nice and I always like the two rooms DoubleTree offers and this had the usual fridge and microwave. The restaurant is nice and included a free breakfast. I would stay here again.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, May 12, 2014
As an airport property we are uniquely set up for business travelers. As an all-suite property, we have the added flexibility for being perfect for families. Thank you for choosing us a your preferred hotel and we do look forward to serving you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 5, 2014

Comfortable Hilton beds. GREAT staff, from the front desk to the service staff, to the management, everyone is top notch and there to help. We travel a lot and some of the best service we've had. Extremely nice to have the two room suites for team travel.

It's an older hotel, so some of the rooms are showing signs of wear, but it's clean and nothing terribly bothersome. Overall great experience. This is the second time our team has stayed here and both times were great.

Room Tip: Ask for something away from an elevator, but other than that I think all the rooms are good.
See more room tips
  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, May 12, 2014
Thank you for taking the time to share your recent stay with others. As an all suite property, we are an excellent fit for guest with varying needs, including sports teams and travel squads. Our staff clearly has been an added compliment to our hotel and their service to our guests is something we are most proud of. Thank you for your feedback and hope that we will see you and or your team again.
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Jonesborough, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 29, 2014

The hotel was very nice. The staff were friendly and provided a warm greeting. The facility was clean and convenient to where I needed to be. The chocolate cookie was a nice bonus. I would definitely stay there again.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
geneanderson, General Manager at DoubleTree Suites by Hilton Hotel Nashville Airport, responded to this review, May 12, 2014
The staff at our hotel continues cement our reputation as a service leader and we are very proud of their commitment to service excellence. We very much appreciate that you chose to stay with us and then share your comments on Trip Advisor. Thank you for your business and we hope to serve you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel Nashville Airport

Address: 2424 Atrium Way, Nashville, TN 37214
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Romantic Hotel in Nashville
#31 Family Hotel in Nashville
#34 Business Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree Suites by Hilton Hotel Nashville Airport 3*
Number of rooms: 138
Official Description (provided by the hotel):
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Also Known As:
Doubletree Hotel Nashville Airport
Doubletree Nashville

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