We were there for a conference that my husband was attending & every single staff member we encountered had a warm smile & friendly hello. I have never seen so many employees that appeared to genuinely enjoy being at work. During our stay the hotel was having a pumpkin carving contest were guests could vote on which dept. had the best carved pumpkin! The attention to detail at a place that was not even categorized as a resort was amazing! The location is far from downtown, but the complimentary shuttle service from the airport was nice to have available.