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“Great Location but they don't honor reservation type” 4 of 5 stars
Review of Loews Vanderbilt Hotel Nashville

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Loews Vanderbilt Hotel Nashville
4.0 of 5 Hotel   |   2100 West End Avenue, Nashville, TN 37203   |  
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Special Offer
Free Valet Parking!
Ranked #20 of 150 Hotels in Nashville
GreenLeadersBronze level
Buffalo,Ny
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
“Great Location but they don't honor reservation type”
4 of 5 stars Reviewed 4 weeks ago

I had paid more and reserved a room with 2 double beds, but when we arrived it was unavailable. The front desk clerk tried but was unsuccessful . The bartender on the concierge level was extremely rude and refused to serve wine a full 10 minutes before closing time

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsVanderbiltHotel, Guest Relations Manager at Loews Vanderbilt Hotel Nashville, responded to this review, 3 weeks ago
Hello My3andme,
Thank you for taking the time to share your comments regarding your stay at the Loews Vanderbilt Hotel. We would like to apologize on behalf of the Hotel Management for the inconveniences you encountered with your room accommodations and the interaction with one of the attendants in our Concierge Lounge. These are certainly not the type of customer service experiences we wish for our guests to receive. We do hope that you would give Loews another chance for you to experience our brand once more.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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342 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
South Bend, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel ranks among my favorite on-the-go hotels. It is close to the highway, offers self-parking, and boast a very professional staff. The restaurant looks great; however, I have yet to try! I plan to do so on a repeat visit.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsVanderbiltHotel, Guest Relations Manager at Loews Vanderbilt Hotel Nashville, responded to this review, 2 weeks ago
Hello Daniel D,
Thank you for your wonderful review of your past stay at the Loews Vanderbilt Hotel. Mason’s is certainly a must try while staying at the hotel. We look forward to having you back soon.
Best Regards,
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Fort Lauderdale, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Staying at the Lowes was a great stay. Right across the street from Vanderbilt University so it was very convenient as we were there to tour the college. The front desk staff are the friendliest and most polite I've ever encountered! Very helpful in all aspects. The valet and bell stand was the same. Very prompt service and all done with smiles! The bar is a great place to relax and have drinks and food. Rooms were spotless and the housekeeping staff were very nice.
Stay on the Club Level for the breakfast and evening snacks. Well worth it. Only suggestion would be they not have the same breakfast selections every day. other than that, the hotel is wonderful and I'll stay there every time I go to Nashville!

Room Tip: Club Level rooms are worth the extra cost
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsVanderbiltHotel, Guest Relations Manager at Loews Vanderbilt Hotel Nashville, responded to this review, 2 weeks ago
Greetings FLMOM319,
Thank you for taking the time to write a review of your stay at the Loews Vanderbilt Hotel for a college tour of Vanderbilt. We love that you enjoyed your accommodations and your recommendation of choosing our private Concierge floors. We will certainly pass on your suggestion of the breakfast options to our Concierge Manager. From our entire Team we would look forward to welcoming you back again when in Nashville.
Best Regards,
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Metairie
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Very nice hotel. Would definitely return; however, my husband was surprised to be charged $2.50 for coffee in the lobby in the morning. Even budget motels offer free coffee to their guests. At these prices the coffee should be free!

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsVanderbiltHotel, Guest Relations Manager at Loews Vanderbilt Hotel Nashville, responded to this review, 2 weeks ago
Hello Elisabeth,
Thank you for the review of your stay at the Loews Vanderbilt Hotel. We love that you enjoyed your accommodations. We would like to apologize for the confusion as the coffee offered in our lobby is from our Coffee Cart in Mason Bar. We do offer complimentary coffee in all guestrooms as well as in our private Concierge Lounge. Please come back and visit when in Music city.
Best Regards,
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Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Top notch full class service. From the time you enter it's as if they've been waiting for you to arrive. Location is near everything convenient, clean, will absolutely be coming back to visit. Didn't try the food here but the lounge area looked chic.

  • Stayed April 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsVanderbiltHotel, Guest Relations Manager at Loews Vanderbilt Hotel Nashville, responded to this review, 2 weeks ago
Greetings Fernando L,
Thank you for your wonderful review of the Loews Vanderbilt Hotel regarding your visit with us. Please do come back soon and try out our new restaurant Mason’s!
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I attended a conference at the Lowes Vanderbuilt. Everyone from the bellmen to front desk to catering staff were simply amazing! The room was very clean. The only improvement would be to add an electrical hub on the desk in the room. I was in meetings at the hotel. The catering team was so friendly and helpful.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsVanderbiltHotel, Guest Relations Manager at Loews Vanderbilt Hotel Nashville, responded to this review, 4 weeks ago
Hello Janet S,
Thank you for sharing your review of the recent stay at the Loews Vanderbilt Hotel. We are happy to know that our Team was able to provide excellent customer service to you during your conference. Please come back and visit soon.
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Everything was great about the hotel. It is short cab trip into downtown. The rooms were really nice and super clean. The service was outstanding. The room service food was not very good & the gym was lackluster.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LoewsVanderbiltHotel, Guest Relations Manager at Loews Vanderbilt Hotel Nashville, responded to this review, 4 weeks ago
Greetings Gary M,
Thank you for taking the time to write a review of the Loews Vanderbilt Hotel regarding your stay. We are glad to see that you enjoyed your accommodations. We would like to apologize that your in-room dining meal was not satisfactory. We do appreciate your comments regarding the fitness center in order to help us better assists the guest’s needs. We look forward to inviting you back again.
Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Loews Vanderbilt Hotel Nashville

Address: 2100 West End Avenue, Nashville, TN 37203
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Green Hotel in Nashville
#6 Luxury Hotel in Nashville
#9 Romantic Hotel in Nashville
#17 Business Hotel in Nashville
#21 Family Hotel in Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Loews Vanderbilt Hotel Nashville 4*
Official Description (provided by the hotel):
Welcome to Loews Vanderbilt Hotel Nashville, the only AAA Four-Diamond hotel in Tennessee for over 28 consecutive years. The Loews Hotel in Nashville is your home base in Music City, where legendary Loews service meets true Southern hospitality.Our 340 spacious guest rooms, including 14 chart-topping suites, are both energetic and inviting – just like our charming city. Club Level rooms feature additional amenities and access to the exclusive Club Lounge. Loaded with amenities including complimentary fitness center access and an accent wall of Designer Denim Blue, both families and business travelers alike have the space they need to relax. ... more   less 
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Also Known As:
Loews Nashville
Nashville Loews

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