I stayed here last month for a couple nights on business. The grounds and exterior are top notch. It is located in a good section of town with many choices of restaurants, including Ruth's Criss Steak House onsite. The Front Desk staff were excellent - friendly and upbeat. Parking onsite was no problem, with a covered garage attached for free. The hotel is about 3 miles from the Convention Center in downtown.
The rooms are clean, nicely decorated and fairly large. Each has a work area with desk and lamp with handy plugs. Unfortunately my first room had no lights. They had all been unplugged. Also the clock radio was off by several hours and was not able to be changed. I just unplugged it rather than risk being awoken in the middle of the night.
The beds were comfortable with great bedding. The pillows were insubstantial and small - typical spun-fiber filled pillows. The TV was large and worked fine, though it seemed to always power on with the volume on loud. The AC in my first room worked fine. The AC in my second room didn't seem to work at all, or at least the thermostat didn't. No matter what I set it at, it did what it wanted.
My first room was on the 3rd floor, just above the Mezzanine level. At 4:45a, I began to hear doors slamming every minute or two for the next 2 hours. It didn't seem to be from my floor as there was no one in the hallway, so I suspect it was folks setting up for the convention on the Mezzanine below. In the morning I switched rooms and, though the AC didn't work, that room was quiet and had no other issues.
Both bathrooms were great. Good fixtures, upscale soap and shampoo, granite. There was plenty of hot water and I couldn't hear my neighbors even though the place was sold out.
My 2nd night was interesting as the hotel was crowded with teenage girls at midnight. One of my coworkers was staying on the top security floor and said the band One Direction was staying on his floor. They were in town doing a concert and someone must have found out where they were staying. He never saw the band, but he did see his corridor crowded with girls. The front desk was non-committal
Internet was for a fee. I couldn't connect to it the first night (similar to my experience at Lowes Philadelphia), but didn't have the time to contact Tech Support. Based on my last experience, I wasn't going to try. For $200+ per night, you should get internet access for free. If you can get it at McDonalds for free, at Red Roof Inn for free, or at Panera for free, you should be able to get it at a business hotel too. Just my rant. I tethered my 4G phone and got OK service. Not a real strong signal, but enough to do email.
So overall, it was OK. Friendly staff, clean, good area, a straight shot to downtown. But not without a few issues. By the way, the clock radio and lights in my second room were fine
Lower floors may get noise from any conventions going on. Upper floors AC temp controls may not wor...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 12, 2013
Greetings Chris B,
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Thank you for taking the time to write a review from your recent stay at the Loews Vanderbilt Hotel. We are glad to hear that for the most part your stay was an enjoyable one despite a few inconveniences in which we will certainly be addressing. Thank you for choosing the Loews Hotels Brand when you travel. Please come and visit again when in Nashville.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.