Huge disappointment. Nashville is a beautiful city with hundreds of wonderful hotels. I would not recommend staying here. The front desk is rude. It's almost impossible to get someone to answer the phone at the front desk. We booked with free parking, then suddenly it was $20 per car, per night. Which with a big group (there were 12 of us and 4 rooms with 4 cars) really adds up. The total charged to my card was higher than the rate we locked in. Which again, multiplied with a big group and multiple rooms adds up. The toilet in our room would not stop running and it was so loud. We called the front desk twice to have it fixed. The second time the person who answered asked me, the guest, if he should put a work order in for the toilet... as if I would know how he should do his job. We needed to shower so requested someone come look at it quickly so we'd be able to shower without the worry of a maintenance person showing up in the middle of it, an hour later and no maintenance person had shown up. My aunt ended up having to take the back of the toilet apart and fix it for us.
I will give the hotel 2 stars because it is beautiful inside. And the hotel manager was really nice about adjusting the charges appropriately. We also were able to get parking free since no one notified us of the change.
BUT since there are so many other options in the area, and the front desk is rude, maintenance didn't show up, and charges didn't match what I booked...I would say go elsewhere for the money.
- Official Description (provided by the hotel):
- Discover all that West End Nashville has to offer at the convenient full service Holiday Inn Vanderbilt. You are in the heart of everything, shopping, dining, entertainment, sports and the arts. You are within easy walking distance of Vanderbilt University, Centennial Park and its famed Parthenon. We are approximately 3 miles from the city center including: downtown Nashville entertainment district, Music City Center, Bridgestone Arena, Ryman Auditorium, Tennessee Performing Arts Center, Tennessee State Capitol, the world renown Country Music Hall of Fame and the Tennessee Titans stadium LP Field. Whether you're coming to Nashville for business or leisure, your room at the Holiday Inn Vanderbilt is your personal retreat. You'll have room to work, relax and make the most of your day. Amenities such as microwave and refrigerator, balcony with sliding glass door and high-speed Internet mean every night is a great night and every day starts right. When you arrive at the Holiday Inn Nashville, park your vehicle in our complimentary parking lot and use our complimentary shuttle to travel within a three mile radius. No pets allowed. The Holiday Inn Select Vanderbilt is a 100% non smoking hotel.otel. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Nashville-Vanderbilt (Downtown) Hotel Nashville
- Nashville Holiday Inn