I checked into this hotel on Friday, March 16th. Upon going up to my room, I was shocked and annoyed to see that all the rooms around my room were going through renovation. The halls smelt of paint, there was dust everywhere, there was a nasty musty smell in the air, it was appalling. I went into my room and the room just felt disgusting. The air was musty, the smell of chemicals from the construction across the hall was coming through, and everything in the room looked out dated and dusty. I had an allergic reaction to the chemicals in the air and the dust, and within 45 minutes I went down to ask to check out and get a refund. The manager refused to refund me for my stay, even though I physically could not stay there due to my allergic reaction and there was no way I could sleep there. They also refused to give me proof of check out and of my exit of the hotel, which I found to be extremely odd as every hotel I have ever stayed at gives me a receipt of check out. I checked into the hotel across the street and paid MORE money to get a good nights sleep and sleep in a comfortable environment.
I contacted the corporate office later to submit my complaint and request a refund, and I was told I would be contacted back. I have (2 months later), still heard nothing. I do not know what type of operation is being run here but from my dealings with this management and their corporation, I will definitely NEVER EVER stay at one of their properties. I will also tell my colleagues, friends, and family members to stay away from all of their properties as well.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Cheap Tickets, Expedia and Booking.com so you can book your Guesthouse Inn & Suites at Vanderbilt reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Guesthouse Inn & Suites At Vanderbilt Hotel Nashville
- Guesthouse Inn And Suites At Vanderbilt
- Guesthouse Inn And Suites Nashville
- Guest House Inn Nashville Suite