When we first arrived, we were told there was no reservation for us. We had used reward points and had a confirmation of reservation but they would not honor that because it didn't come from their "website". They told us to call our rewards program to send something over; of course, the rewards was closed for the night. The hotel did not have our room available so they upgraded for us to a suite for the night. The next day we called the rewards support and they contacted the hotel immediately with the whole thing being cleared up in less than 30 minutes. When we arrived back at the hotel later that day, they had DOWNGRADED us; making us move to the room that we had originally reserved. I feel this should have been handeled competely different. The hotel should have been the one's to call the rewards program to clear up the matter and they should have let us stay in the upgrade since they were obviously not busy and did not need the room (for the inconvenience to us).
Overall the rooms were clean....although the second day I had to hunt down a maid in order to get towels because they had not put towels in our room when it was cleaned. I feel for the money they charge it should have been a better experience.
- Also Known As:
- Club-Hotel Nashville
- Club-Hotel Nashville Nashville
- Club-Hotel Nashville Inn And Suites
- Hotel Nashville
- Official Description (provided by the hotel):
- The perfect choice for nashville hotels, the ClubHotel Inn & Suites hotel in Nashville, Tennessee provides lodging accommodations near the Country Music Hall of Fame, Nashville Airport, and the Grand Ole Opry. Our hotel is also conveniently located near area attractions such as The Parthenon, Cheekwood Botanical Garden and Museum of Art, Belle Meade Plantation, General Jackson Showboat, Tennessee Central Railway Museum, Cumberland Science Museum, Nashville Zoo at Grassmere. ... more less
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