“Management willing to let 100 people stand outside for 3 hours underdressed in freezing weather without telling them anything ab”
Bluebird is located in a strip mall which is a few blocks from the short hills mall. I arrived 45 minutes early for the 6pm Sunday show and arrived to find the small parking lot was full and the line was already very long. I ended up having to park in the short hills mall parking lot and walked the few blocks back to find the line even longer. While it was freezing, I was determined to stay on line in hopes of making the 8pm show. For whatever reason, management thinks it's a better idea to disallow reservations on Sundays, not charge a cover, and turn their tiny parking lot into a setting for a real life hunger games. No one from their staff ever came out to tell the freezing and hungry people on line what the situation was inside and plenty of potential customers and future business left the line at bluebird that night. I left the line at 8:30 and I am disgusted that bluebird handled the situation as if they were some snobby club in Los Angeles by ignoring the people waiting on line. I expect more from an establishment that's supposedly representative of Nashville. I know better than to hold my experience against Nashville, but some may not which is a shame.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 2, 2013
Thanks for your comments and feedback on your experience at The Bluebird Cafe. I regret that you had a terrible experience and that is certainly not our intention. We do have a sign that indicates to our visitors how to line up on Sundays - obviously that was not posted properly nor was the extreme crowd handled well. Our presence on ABC in Nashville has created a lot of attention for us. Our newfound and expanded fame has hit us like a tidal wave. With only 100 seats and a growing demand, we are trying our best to find a better way to handle the larger crowds. Everyone’s comments here on Trip Advisor point to communication and customer service issues. Clearly we need to do a better job in both these areas. I truly apologize and want you and the others who went through that situation on Sunday to know that we are reviewing our policies so that we can better to handle Sundays and Mondays in particular and provide a better visit to our guests in the future. Our guests and their experience are very important to us.
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Again, my sincerest apologies,
- erika wollam nichols, GM The Bluebird Cafe
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.