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“CMA Festival in Nashville” 5 of 5 stars
Review of Omni Nashville Hotel

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Omni Nashville Hotel
4.0 of 5 Hotel   |   250 Fifth Ave South, Nashville, TN 37201 (Downtown Nashville)   |  
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Ranked #2 of 150 hotels in Nashville
Blountstown, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“CMA Festival in Nashville”
5 of 5 stars Reviewed June 11, 2014

Best hotel ever!!!! Location was right in the middle of the action. Broadway and Bridgestone Arena were only a few steps away!! Fan fare was right next door . Pool was really nice as were the bar and restaurant in hotel. Wonderful experience!!!!

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Marblehead, Massachusetts
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 11, 2014

We stayed at Omni Nashville during CMA week, admittedly a very busy time.
I will start by stating I have never/seldom seen an entire staff smiling so much, eager to be of assistance, great demeanor, etc. The staff gets an A+ on always being in a great mood! The square footage of the guest rooms is excellent.
However, the staff follow through and/or results are another story entirely.
It is my opinion that when a guest stays at a hotel during a busy time, and pays a premium price due to the basic economics of supply and demand...if the hotel can perform to standards, fine. But if at every twist and turn the guest is going to hear "I am sorry this happened to you, as you can see we are sold out".....well then the rates should be LESS not more. Reduced results should mean a guest pays 30% less of a rate; not a higher rate. I simply do not believe in mitigating circumstances along with a premium rate. If you cannot perform, then charge less!!
Here is a partial list:
1. The showers while very large and beautiful have a design flaw, they leak. The shower floods the bathroom floor and then the guest has to use all their towels mopping up the bath floor.
2. Room service takes one hour.
3. None of the room particulars from the Omni Preferred Guest program were done (non-feather bedding, white noise machine, etc) It was a waste of time making those choices in advance as none were done.
4. The food in Barlines was horrible, avoid it at all costs.
5. The food in Bob's Chop House was good but the staff was horrible. I could write a book on the two meals we ate there but way too much typing. Good food/bad staff.
6. No extra blanket in room.
7. Never received a bottle of wine we ordered.
Anyway...the next time we travel to Nashville we will stay at The Hermitage.
In conclusion: The Omni is a new, large, beautiful hotel, and the vast majority of the staff was always happy.....happy is a great thing, but you need to perform, produce results. And the smiling staff greatly under-performed. We believe our cost was not a good value. If our room cost was $100 to $150 less per night, it would have been a decent value, but as is, it was not.
A special thank you to two concierges in particular....Ad and Ms Dodd....they were great!

  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniNashvilleHotel, Front Office Manager at Omni Nashville Hotel, responded to this review, June 12, 2014
Thank you for taking the time to give us some feedback regarding your recent stay with us at Omni Nashville. I would really like to disucss further with you about your concerns and make this up to you. Please give us a call at 615-782-5300 and ask for the Front Office Manager on duty. Thank you and looking foward to your reply.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 10, 2014

The physical facilities of the hotel are all beautiful and the Omni's location couldn't be better. It's walking distance to many of the great downtown tourist attractions of Nashville. Our room was out of this world with a very comfortable bed, great HD television, spacious closets and storage areas, and, last but not least, an incredibly beautiful bathroom and shower. The only issue my wife and I both had was the loudness in the halls outside our room. There is very little noise reduction and we were able to hear people outside our room or walking in the hall as if our door was wide open.

Room Tip: Try to request a room that looks toward the Cumberland River or at the skyscrapers downtown.
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  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniNashvilleHotel, Front Office Manager at Omni Nashville Hotel, responded to this review, June 12, 2014
We really appreciate the feedback and the great comments! Please accept our sincere apologies for the noise outside your room. We have a zero tolerance policy at the hotel and are happy to address any concerns in the moment, so please don't hesitate to report anything in the future. We want to ensure all of our guests have a good time, but also get the rest they deserve. Thank you again and looking forward to your return again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, FL, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2014

Excellent facilities and staff. Great location! The rooms are very comfortable with plenty of storage space for luggage and personal items. The restaurants and amenities throughout the hotel are truly exceptional. I enjoyed the stay so much!

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 10, 2014

Amazing Customer Service. During the craziness of CMF and the CMT awards the proximity to the hotel couldn't be beat and staying at the hotel was peaceful bliss. Restaurants were excellent. All in all great place to stay.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newtown, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 10, 2014

Great location , nice Hotel . great amenities and access to Country Music Hall of Fame . Hard to imagine a better Hotel in Nashville . Would highly recommend to everyone from individuals to families .

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, United States
1 review
4 of 5 stars Reviewed June 10, 2014

Omni Hotels and Resorts have an amazing reputation for friendliness and out of the box thinking to make you most comfortable. And Omni didn't fall short this time. My only request would be to get the carpet cleaned frequently or change to tile/wood floors.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Omni Nashville Hotel

Address: 250 Fifth Ave South, Nashville, TN 37201
Phone Number:
Location: United States > Tennessee > Nashville > Downtown Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 150 hotels in Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Omni Nashville Hotel 4*
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