Here for a one night, 02/08/14, an early Valentine splurge. Arrived at 4pm for check-in after an already long day. Was told that our room wasn't ready but we'd be upgraded to a king suite for being inconvenienced. Sweet! The clerk took our cell numbers so she could text us when it was ready. Except that after 45 minutes we were still waiting. We had tickets to the symphony and wanted to catch dinner and maybe a short nap beforehand. I went back to the desk and asked how much longer it would be. The clerk said, "Do you still want to wait for the suite?" Now, I hadn't booked a suite, just a deluxe king. I said no, I wanted what I had booked if it was available. She produced the keys. Never got a message of any kind saying that a room was available.
Took the nap, skipped the dinner. The room was beautifully appointed and extremely clean. I thought the aromatic they used for atmosphere was a little strong. Certain scents trigger an allergic reaction and this one did. It dissipated quickly enough.
After the concert our dinner choices at the hotel were limited to Barlines, the sports/entertainment venue, or room service. While I've read that the bar food is exceptional, the room was a little louder than I wanted after an evening of classical music. We chose room service. Pricey, but absolutely amazing. We got shrimp and grits, green salad, mac and cheese, and banana pudding. Really wonderful food delivered far sooner than promised and hot.
We bought a few room add-ons: the breakfast buffet, tickets to the Country Music Hall of Fame, and for $50, guaranteed 4pm check-out.
Breakfast was every bit as good as dinner. Exquisite smoked ham, fresh jellies and biscuits, and made-to-order omelets. Only one little snag--we went to refill our plates and our table was bussed. I had to snag the guy to prevent him from taking a plate I wasn't done with and a half-glass of juice. Not a big deal.
After our walk through the Hall of Fame we went back to the room to enjoy it until it was time to gather our things to leave. I had the "privacy" tag on the door. At 3pm there were repeated knocks on the door. I wasn't sure our door was being knocked as it's forbidden for employees to knock on a door with the tag in plain sight. (And it was.) I looked through the peephole and saw housekeeping. I told them through the door I'd be out at 4. Moments later the phone rang, again housekeeping. The gentleman wanted to know if there was anything he could do for us. Polite, but clear--they wanted us gone. Not cool.
We called the bellman and left by 3:30. While we waited for the valet to bring our car I had a word with a desk clerk. She was apologetic about the check-in fiasco and aghast that housekeeping would give us the bum's rush, particularly in light of the privacy tag. She deducted the $50 upcharge for the 4pm check out. That was appreciated.
Everyone we encountered at the Omni was professional and polite. A team spirit pervaded. The food was top-notch. The bed and pillows were comfortable, climate control was quiet and accurate. The walk-in shower was quite nice. (They could've stocked more towel sets--we had some sent up.) All-in-all, it's worth what they charge.
But for what they charge they really need to get the in-and-out procedure rectified. At this writing they've only been open four months. They'll work the bugs out, I'm sure.
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