I attended a conference at the OMNI. I took the Gray Line shuttle to the hotel. The Bell Staff ran out to great the shuttle and I never touched my luggage untill I was in my room. Check in was fast and efficient. I was given a beautiful corner room on the 18th floor. As a member of the select club (frequent stay program), I was also given my free coffee forms to put on my door at night for coffee delivery in the morning. There was a small coffee pot in the room with coffee, tea, cream and sugar also. The hotel location is fabulous. I had no problems there and will definately return. The Conference facilitys were also great. Lots of meeting and ballroom space. Perfect for a large conference.