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“fun in nashville” 5 of 5 stars
Review of Homewood Suites Nashville Vanderbilt

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Homewood Suites Nashville Vanderbilt
3.0 of 5 Hotel   |   2400 West End Ave, Nashville, TN 37203   |  
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Ranked #4 of 149 Hotels in Nashville
dayton, United States
1 review
2 helpful votes 2 helpful votes
“fun in nashville”
5 of 5 stars Reviewed June 26, 2014

this hotel was exceptional....the accommodations were excellent....the breakfast buffet was obviously prepared by chefs....the shuttle service saved us time & money for parking....excellent staff in all areas....we will definitely return....

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy H, Front Office Manager at Homewood Suites Nashville Vanderbilt, responded to this review, June 27, 2014
Hello There!

Thank you for reviewing us with your kind words! It is so great that you found our accomodations from the breakfast, to the shuttle, and to the staff to all be excellent! Our breakfast staff works very hard at preparing the best food for our guests and will be so happy to hear how much you enjoyed it! A great staff is hard to come by but we certainly do our best to make everyone satisfied and happy!!

Sincerely,
Jessica Mongrain
Guest Service Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

419 reviews from our community

Traveler rating
    322
    63
    15
    8
    11
See reviews for
136
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94
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • German first
  • Norwegian first
  • Spanish first
  • Any
English first
Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 25, 2014

We just stayed at this hotel and really enjoyed the first two days of our trip. The room was very well kept and had everything we needed for our stay. Unfortunately, in the midst of our trip, one of our children came down with a contagious illness and we returned home early. Upon our checkout, my husband was advised that the hotel would back our request for a refund from a third-party booking site for the nights we were unable to stay. However, the manager - Tim - apparently turned around and told the third party site he would not authorize a refund for those nights. The rest of the stay was great, but I do not appreciate being misled by the staff.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff C, General Manager at Homewood Suites Nashville Vanderbilt, responded to this review, June 27, 2014
Dear OctoberGirl82, please accept my apologies for the lack of follow up from our hotel. I do have kids myself and it is no fun traveling when one of them is not feeling well. I sure hope they are doing better, please contact me directly so I can take a look at your account. I am glad to hear you enjoyed your stay, and I want to make sure we have you as a guest every time you are in Nashville. My contact information is Jcharo@vistahost.net or my direct line is 615-574-7933. Thanks again and I look forward to helping as best I can. Jeff Charo
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Oslo, Norway
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2014

We would like to thank the People at the front desk for making this stay such a comfortable experience.
Extra special thanks to Joseph Rivas from the restaurant staff for good advice and royal treatment in the restataurant.

We were four People from Norway that came to Nashville for the CMA-week as well as the downtown Honky Tonks.

Thanks to all for the hotel staff for their willingness to providing us With First Class Service.

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy H, Front Office Manager at Homewood Suites Nashville Vanderbilt, responded to this review, June 27, 2014
Hello Jahn Erik D!

Thank you for taking the time to review us! That was such a nice review! I can't tell you how greatful we are to hear from you again after your stay and that you enjoyed it so much! From the front desk to dining staff we all truly appreciate your nice comments. I am so happy to hear that our staff here gave you royal service for your stay. We can't wait to see you next year for CMA!

Sincerely,
Jessica Mongrain
Guest Service Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2014

Hotel is incredibly clean. It was nice to have a separate sitting area with a pull out queen sofa and also a small kitchen. Staff extremely helpful and friendly. The complimentary breakfast included anything you could want. Complimentary dinners Monday through Thursday also very nice to have.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy H, Front Office Manager at Homewood Suites Nashville Vanderbilt, responded to this review, June 27, 2014
Hey There!


Thanks so much for reviewing us! We work really hard here to ensure 100% guest satisfaction for everyone! I am very pleased to hear that our breakfast and dinners were so accomodating for you and that you enjoyed them so much! On your next trip to nashville please make sure you stay with us again!


Sincerely,
Jessica Mongrain
Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2014

I have no complaints! The services provided are exceptional and the room was amazing. Great location, too! There is a shuttle that takes you anywhere within two miles of the hotel which was very convenient. The staff and drivers were really friendly and focused on meeting the needs of the guests.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy H, Front Office Manager at Homewood Suites Nashville Vanderbilt, responded to this review, June 27, 2014
Hello!

Thank you so much for taking time to give us an excellent review! We really appreciate your wonderful comments! The shuttle is one of our many great features at the hotel and it really helps that we are so close to many of Nashvilles greatest attractions. It is very pleasing to hear that all of your needs were met by our great staff! We can't wait to see you back here!

Sincerely,
Jessica Mongrain
Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milltown, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2014

I was so impressed with my stay at the Homewood Suites Nashville across from Vanderbilt University. The rooms were fantastic- super clean and comfortable- best bed I've ever slept in! The staff was extremely nice and helpful, especially the food and cleaning staff. I would return to this chain because of my experience in Nashville!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy H, Manager at Homewood Suites Nashville Vanderbilt, responded to this review, June 26, 2014
Ms. Andrea R.,

Thank you so much for taking the time to tell us about your experience here. I am so happy to hear that my team took great care of you. Great service is not something extra that we ask of our team. It is a fundamental part of our culture, and I am so glad that you were able to experience that from everyone that you encountered. We are also happy to hear that you will be staying with us again when you return to Nashville. We certainly look forward to that day.

Happy to Serve,
Timothy Horne
Assistant General Manager
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Milwaukee, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 23, 2014

This was a great stay, the beds are so comfortable and the rooms updated and clean, loved the shuttle service, very helpful in navigating in a city you dont know,the staff was very nice and helpful in all aspects.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy H, Front Office Manager at Homewood Suites Nashville Vanderbilt, responded to this review, June 24, 2014
Hello!

Thank you so much for writing a response for us. It is so nice to hear that you really enjoyed your stay with us. We truly do our best here at the Homewood Suites to ensure 100% satisfaction. The shuttle service is one of our many greatest assets here and I am personally happy to hear that they helped you navigate to all the locations you requested. Please come back for your next stay in Nashville!

Sincerely,
Jessica Mongrain
Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Nashville Vanderbilt

Address: 2400 West End Ave, Nashville, TN 37203
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 149 Hotels in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Nashville Vanderbilt 3*
Number of rooms: 192
Official Description (provided by the hotel):
Brand New Homewood Suites by Hilton Nashville Vanderbilt Hotel, an all-suite extended stay Nashville hotel located in the heart of Music City and just minutes from Downtown Nashville! We’re nestled in Midtown between Downtown Nashville, Music Row, and the West End area. The Homewood Suites Vanderbilt West End puts you within easy reach of world-famous attractions in the heart of Nashville’s entertainment industry. ... more   less 
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