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“Perfect everything!” 5 of 5 stars
Review of Home2 Suites by Hilton Nashville Vanderbilt

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Home2 Suites by Hilton Nashville Vanderbilt
2.5 of 5 Hotel   |   1800 Division St., Nashville, TN 37203   |  
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Ranked #8 of 150 hotels in Nashville
Melbourne, Australia
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Perfect everything!”
5 of 5 stars Reviewed July 22, 2013

We had landed in Memphis and found our hotel horrible there. So we jumped in our car and had booked this hotel last minute. We arrived and everything you could ask for in a hotel was here! I have travelled through out America the last 3 weeks, and I would rate this the BEST overall hotel experience there! Where do I start, the reception service was amazing and so very helpful! The room with a kitchenette facility fantastic ... A real size refrigerator! ( some hotels in USA don't provide one) the room was was beautiful, desk facility, quiet, clean! The bathroom facilities were fantastic! The indoor pool/ largest spa was incredible! The lovely part time gentlemen at the front desk was the kindest, helpful, and on the ball person I have ever met at a hotel! We told him what we wanted to do and see and he knew exactly what we wanted and said" I know just the place where I am sending you! Can u be ready at 6.30 and I will call the complimentary shuttle to take you there" three weeks all over USA in four states and that night was the best night of our trip thanks to him!!!!! We cannot thank him enough! The car parking was close and free! There was a launderette area for your washing! The complimentary breakfast was amazing! I could not find a fault about this hotel and believe me while traveling I found plenty! The hotel, the rooms, the service, the facilities, the complimentary breakfast, the car parking facilities, the location...everything was what you would expect a five* hotel to be... 10/10... A truly wonderful experience and loved our stay there!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merrily B, General Manager at Home2 Suites by Hilton Nashville Vanderbilt, responded to this review, August 1, 2013
Dear Loverso222,
WOW! Thank you for that GLOWING review on tripadvisor.com!!! I am so happy to know that this hotel was the best of your entire trip to the USA! I belive the young man you speak of is Edgard. He is our top-notch concierge desk agent...he always knows the best places to go based on your interest and what you are looking for. I will certainly share your opinion of his service with him and the rest of the staff. I hope you enjoyed the rest of your tour of the States and that you had a safe trip home. If by chance, your travels bring you back this way, we hope you choose to stay with us again. Thank you again for the review! Take care!

Sincerely,
Merrily Bell
General Manager
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390 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Memphis
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 22, 2013

We stayed in this property for one night on a Friday in mid-July. The staff is very friendly and the hotel is very welcoming. It's really well designed. We didn't need the bells and whistles that come with a suite, but for those who do this property has everything you could need. The Free WiFi worked well. It was just my wife and I, but the suite with a curtain that can close would make it a good base if we were traveling with our son who could've just slept on the couch. The neighborhood is quiet and for those who need the tourist traps of Downtown it's not far. My suggestion would be to hop in your car and head to Germantown or East Nashville for fabulous dining and shopping, but that's another story! Great hotel.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merrily B, General Manager at Home2 Suites by Hilton Nashville Vanderbilt, responded to this review, August 1, 2013
Dear Lance W,
Thank you for your review on tripadvisor. I am glad that you and your wife had such a nice time while staying with us! Our suites do come equipped for a longer stay, but I am happy that you saw the value in what we offer in our suites. Also, thank you for pointing out our great location...you are right- we are not far from downtown or the hot spots of the little neighborhood boroughs around Nashville. We hope to see you again the next time you are Nashville! Take care!

Sincerely,
Merrily Bell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LOL, FL
Senior Contributor
46 reviews 46 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 22, 2013

Stayed for a few nights and was amazed by the amenities, ambiance, customer service, location, great price, etc...All the good reviews I read about this hotel on TA are absolutely true including the excellent, FREE, shuttle service to the local area (we tipped, many did not).

It seemed that we did less walking using this hotel than if we had stayed at the very expensive hotels in the downtown area. Many of the "downtown" hotels are quite a few blocks away from the various honkytonks and attractions. I love to walk, but sightseeing and hanging out at the honkytonks involves alot of standing so having to walk around less in the Nashville heat was a plus! We never waited more than 10 minutes for a shuttle to or from downtown.


This will be the first hotel chain I check for next time we vacation!

Room Tip: Choose a high room away from elevators....very peaceful!
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merrily B, General Manager at Home2 Suites by Hilton Nashville Vanderbilt, responded to this review, August 1, 2013
Dear BarbMLol_Fl,
Thank you so much for the great review on tripadvisor! I am pleased to know that travelers use that site to research and that you found everything to be true. The complimentary shuttle service is an excellent service we provide and I appreciate you recognizing that and tipping the drivers. Yes, please keep your eyes out for more Home2's as they are slowly but surely being built in almost every city. Thank you again for staying with us and taking the time to write a review. We hope to see you again the next time you are in Nashville. Take care!

Sincerely,
Merrily Bell\
General Manager
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Knoxville, Tennessee
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 21, 2013

We typically stay downtown when we visit Nashville - but we typically stay closer to Broadway. We were thrilled with our decision to stay at Home2 Suites. The decor and layout of the room were wonderful! A fully stocked kitchen was a surprise too! The staff was professional and very kind! Breakfast was included and provided several options - hot and cold items. The shuttle was the BONUS for this hotel. A shuttle was provided to take our group to Broadway - excellent driver - fabulous service! We will definitely return to Home2 Suites on our next Nashville visit.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merrily B, General Manager at Home2 Suites by Hilton Nashville Vanderbilt, responded to this review, August 1, 2013
Dear AngCrab,
Thank you for the great review on tripadvisor! I am glad to know that you found the spacious suites to be such a plus for your most recent trip to Nashville and that you shared your experience with the public!! You are right- the shuttle is a definite plus with excellent drivers! Thank you again for the review and we look forward to seeing you the next time you are in town!!

Sincerely,
Merrily Bell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed July 21, 2013

After Orbitz got reservation wrong, I called the hotel directly to correct. It was still wrong when we checked in. The staff was very nice and helpful but the room available had no tub, shower only. Parking is $20 per day and hardly any space for dog even though dog friendly. Dog also must be crated when you leave your room. We immediately checked out and the staff was very helpful. They understood room was too small for three people and that a tub is a must for us.

Room Tip: Get the largest room available. Make sure it has a tub if you don't like showers. We had a quee...
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  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merrily B, General Manager at Home2 Suites by Hilton Nashville Vanderbilt, responded to this review, August 1, 2013
Dear BransonRegular,
Thank you for taking the time to review our hotel on tripadvisor! On behalf of Orbitz, I do apologize about the reservation mixup. But I am happy that the staff took such great care of you. Thank you again for your review and should your travels bring you back to Nashville, call the hotel directly and we can see about getting you one of our larger suites that have more room. Have a great day!

Sincerely,
Merrily Bell
General Manager
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Cincinnati, Ohio
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 19, 2013

My husband and I come to Nashville often. This time, we were just staying for one night and decided to try the Home2Suites just to see what it was like. Upon our arrival, we found what should have been a problem, a hotel with rooms not ready for arriving guests. Instead of just the usual apologies, and "go cool your heels", the staff at Home2Suites, explained the situation and how long it would take to ready the rooms. As rooms became available they called guests' names. They kept fruit and beverages available in the lobby, and maintained a friendly atmosphere, which turned and otherwise potentially hostile situation into something that was congenial. As I watched them work, I could tell that they were doing everything possible to get all the rooms ready for a large group of people, and to maintain a sense of calm. Not an easy task. It was very apparent that they were organized in their approach and plan. I was extremely impressed with this staff. Kudos to the team!

When we got to our room, we were presently surprised with the layout and the amount of space. The room has a nice area for working for business travelers who like to work when they return to the hotel, or eat in their room. The hotel has room service through shared service from the Hilton Garden Inn Restaurant, which is located in front of the property. This is a major bonus for a property of this type.

I would highly recommend this hotel. Great place to stay.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merrily B, General Manager at Home2 Suites by Hilton Nashville Vanderbilt, responded to this review, August 1, 2013
Dear Kathryn G,
Thank you for taking the time to write a review on tripadvisor.com! I remember this Sunday well; Lots of late checkouts and lots of early checkins!! Needless to say that is when a hotel can sometimes hit a wall and it I am pleased to know that the staff took such great care of our waiting guests. I hope you enjoyed your spacious suite as well as all the other amenities Home2 Nashville had to offer. Thank you again for your review and we look forward to seeing you soon!

Sincerely,
Merrily Bell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Jolla, California
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 17, 2013

Our family tried Home2 Suites when our daughter began working at the Vanderbilt University Medical Center recently. It's a great place to stay for a night or a month. Our daughter is using her suite for all of her temporary living needs while she locates permanent housing. The suite is clean, efficient and well-lit. Everyone on the staff is very friendly and each person goes the extra mile to ensure the comfort and satisfaction of each and every guest. The morning breakfast gives many nutritional and tasty choices for starting the day. The exercise room has the latest equipment in marvelous condition. The shuttle service is extraordinary and very reliable. The location is ideal: just off the Vanderbilt campus and near lots of great restaurants and musical establishments within walking distance. Plus, local restaurants will deliver meals. A special acknowledgement goes to the manager, Merrily, who has created such an excellent team and comfortable atmosphere. The customers truly are #1 at Home2 Suites Nashville - Vanderbilt!

Room Tip: Tell the front desk personnel about your preferences and they will make a good recommendation.
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Green Features: They recycle everything possible here from plastic to paper. Every floor has two clean containers: one for trash and one for recycling.
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merrily B, General Manager at Home2 Suites by Hilton Nashville Vanderbilt, responded to this review, July 19, 2013
Dear Carlyn B,
Thank you soooo much for the wonderful review you posted about the Home2 Suites Vanderbilt!! I am so happy that you and your daughter enjoyed (and are continuing to enjoy) your stay at our hotel. We appreciate all of our guests and it makes me very happy when they are pleased with their accomodations and all that we have to offer. I also appreciate your acknowledgment of me as manager. That alone makes it all worth it. We look forward to continuing to host your daughter and we are looking forward to seeing you on your next visit. Thank you again and have a wonderful weekend!

Sincerely,
Merrily Bell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Home2 Suites by Hilton Nashville Vanderbilt

Address: 1800 Division St., Nashville, TN 37203
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 150 hotels in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Home2 Suites by Hilton Nashville Vanderbilt 2.5*
Official Description (provided by the hotel):
Welcome to Home2 Suites by Hilton® Nashville Vanderbilt. This convenient home away from home is ideal for budget-conscious business and leisure travelers in Nashville. Whether you're here for a short-term or extended stay, corporate housing or a visit to the local campus, Home2 Suites by Hilton® Nashville Vanderbilt is perfectly suited to your needs. Our contemporary hotel sets you mere minutes from popular ‘Music City’ attractions including the world famous, Country Music Hall of Fame and the Ryman Auditorium. You’re also within walking distance of the Parthenon, a full-scale replica of the original Athenian Greek Temple. Corporate travelers will appreciate our close proximity to local corporations, as well as both Belmont and Vanderbilt Universities.Relax in one of spacious studio or one-bedroom suites and feel at home. Every stylish suite within this Nashville Vanderbilt hotel features movable furniture, plenty of storage, living area with sofa bed and a fully equipped kitchen. Stay connected with free Wi-Fi and an iHome clock radio. Enjoy a free breakfast at our Inspired Table™. For your convenience, we also offer wireless printing from your laptop or smart phone. Pack the leash because Home2™ is your pet’s home too. Pick up snacks and travel essentials from HOME2 MKT®, our 24/7 on-site market, or put a new spin on multitasking at Spin2 Cycle, where you can run on a treadmill while you run a load of laundry. ... more   less 
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