We had landed in Memphis and found our hotel horrible there. So we jumped in our car and had booked this hotel last minute. We arrived and everything you could ask for in a hotel was here! I have travelled through out America the last 3 weeks, and I would rate this the BEST overall hotel experience there! Where do I start, the reception service was amazing and so very helpful! The room with a kitchenette facility fantastic ... A real size refrigerator! ( some hotels in USA don't provide one) the room was was beautiful, desk facility, quiet, clean! The bathroom facilities were fantastic! The indoor pool/ largest spa was incredible! The lovely part time gentlemen at the front desk was the kindest, helpful, and on the ball person I have ever met at a hotel! We told him what we wanted to do and see and he knew exactly what we wanted and said" I know just the place where I am sending you! Can u be ready at 6.30 and I will call the complimentary shuttle to take you there" three weeks all over USA in four states and that night was the best night of our trip thanks to him!!!!! We cannot thank him enough! The car parking was close and free! There was a launderette area for your washing! The complimentary breakfast was amazing! I could not find a fault about this hotel and believe me while traveling I found plenty! The hotel, the rooms, the service, the facilities, the complimentary breakfast, the car parking facilities, the location...everything was what you would expect a five* hotel to be... 10/10... A truly wonderful experience and loved our stay there!