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Best Western Downtown Convention Center: Traveler Reviews


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Traveler Reviews

54% Recommend
3.0 of 5 stars 59 reviews
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Think twice before staying here

Best Western Downtown Convention Center

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1 of 5 stars
A TripAdvisor Member
Houston
Jan 16, 2006
5/6 found this review helpful

The Best Western Downtown Convention Center is in a good location if you're going to a convention or need to take public transportation, since it's near the transit center. And it's around the corner from the Hermitage, one of the nicest hotels in town. Otherwise, it is several blocks away from the action.

It is on the far north side of downtown, several blocks from the Ryman or Broadway or Music Row. A few blocks doesn't sound like much, but the blocks go up and down steep hills. We were out on a rainy day, and there's not much protection from the rain, either. The neighborhood becomes dicey at night, and if you find yourself out late, it's best to take a taxi back to the hotel.

As with many of the hotels in downtown Nashville, this one has been remodeled (it was a Ramada most recently) and was a nice building at one time. The room was dank -- cold and wet -- during our entire stay. Even in July, it was cold because the air conditioner didn't work well, and you either had cold air or no air, with 90-degree heat and 100 percent humidity. The beds were mushy and the air had the strong odor of Febreze, which seemed to be covering cigarette smoke.

There also were plumbing problems. When we arrived in our room, the toilet was flooding. The desk clerk wouldn't exchange the room, but sent someone to fix the toilet. It took more than an hour, and the floor was wet in the meantime. We had to have this done a couple more times in a three-day stay. The clerk explained that downtown has a lot of plumbing issues that weren't related to the hotel, but I can't imagine this happening at the Hermitage. At night, there was noise in an adjoining room, and this, too, wasn't resolved quickly.

It appears to be a family operation run on a shoestring budget. Everyone seemed to pitch in, but no one seemed particularly skilled at any of their jobs. And no one would admit to being the manager. I got them to come down $10/day on our bill after listing all the problem, and they did the same thing for the people who checked out after us.

The public transportation system in Nashville is not as bad as some of the reviews indicate. You can take a bus to the airport and to Opryland, and the drivers are friendly about getting you on and off the right bus. It is rather limited, however, if you intend to do a lot of sightseeing that's not on the main routes. I didn't rent a car because there is a huge rental tax on cars in Nashville that made the price quite a bit higher than the norm.

In the future, I'll either spring for a room at the Sheraton or stay at the Holiday Inn Express, which is much closer to the Ryman and Broadway.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay July 2005
  • Member since January 13, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $145 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Not as bad as people say

Best Western Downtown Convention Center

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3 of 5 stars
A TripAdvisor Member
St. Louis, MO
Nov 15, 2005
1/1 found this review helpful

I was a little worried staying at this hotel because of all the bad reviews it got. But I got a good deal on it and the location was good, so I thought I would give it a shot. We pulled up to the door and the valet told us where to go, we checked-in in about 5 minutes, despite the clerk being new. The room is nothing fancy but it was perfectly acceptable for the price. The location was perfect and we felt safe walking around the hotel. The continental breakfast was very nice with a waffle maker and biscuits and gravy as well as juice and coffee. The staff was very courteous and we enjoyed our stay, I would recommend this hotel to anyone staying in Nashville on a budget.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $145 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Beware

Best Western Downtown Convention Center

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1 of 5 stars
memboy 24 contributions
Memphis
Sep 30, 2005
1/1 found this review helpful

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $145 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Never ever stay here!

Best Western Downtown Convention Center

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1 of 5 stars
A TripAdvisor Member
Jul 18, 2005
10/10 found this review helpful

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $145 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great Location! Smelly hotel!

Best Western Downtown Convention Center

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2 of 5 stars
illyrias 3 contributions
Pittsburgh, Pennsylvania
Jul 18, 2005
1/1 found this review helpful

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay July 2005
  • Member since March 08, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $145 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Best Western Downtown Convention Center Also Known As

Address: 711 Union Street, Nashville, TN 37219