We arrived at the hotel to find it was still under major exterior construction with cranes and jackhammers etc. I had called the hotel directly prior to making my reservation and they confirmed me the construction would be complete before our visit. They assured us the noise would stop at 5 PM and not start until 9 am. Then they placed us in a room right next to where there was construction, despite the fact that we passed several vacant rooms walking to ours.( They were not occupied at all during our stay).
We were tired from our drive and wanted to nap so we could enjoy Nashville's Music Row and Broadway at night. The noise prevented any napping. At 6 pm my husband went out and asked a worker when they would be done for the day. He said they were finishing up for the day.
Then to make things worse, they charged us $16 a day for parking at checkout. It was nowhere on my reservation . I talked with the manager and she agreed that the parking should have been on my reservation so she removed the charge which I appreciated.
Other than these issues, the room was spotless and location was good to walk to Broadway, But, the noise was totally unacceptable. I would only recomend this hotel after the construction is totally completed. Until then I think the hotel should offer a reduced rate to compensate. I did not receive any lower rate despite my complaints.
- Official Description (provided by the hotel):
- The Capitol Hotel Downtown Nashville is in the heart of downtown, within walking distance to entertainment & dining venues. Our 100 sleeping rooms have been newly renovated. Free deluxe hot breakfast buffet. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Downtown Hotel Nashville
- Best Western Nashville
- Nashville Best Western