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“Adequate hotel at a reasonable price” 3 of 5 stars
Review of The Capitol Hotel Downtown Nashville

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The Capitol Hotel Downtown Nashville
2.5 of 5 Hotel   |   711 Union Street, Nashville, TN 37219 (Formerly Best Western Downtown Convention Center) (Downtown Nashville)   |  
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Ranked #88 of 152 Hotels in Nashville
Bristol, United Kingdom
Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Adequate hotel at a reasonable price”
3 of 5 stars Reviewed July 13, 2014

This hotel offered good value for money in downtown Nashville. If you are looking for boutique luxury go elsewhere but if you are looking for clean rooms with all the essential amenities and within walking distance of Broadway and other attractions then this is perfectly fine.

Yes, the outside of the hotel and the walkways are shabby and not very nice looking but the rooms are clean and have what you need for your stay. I was a bit concerned about potential noise from the construction work and also because there were other guests congregating outside on the walkways but it was actually fairly quiet and I wasn't disturbed at night (although we did get back late).

Breakfast was more than adequate and the reception staff were friendly. It took us a little bit of time to find the hotel car park when we first arrived and then we had to wait for quite a while as it was all valet parking (about $16 a day) which was my main negative.

If I was looking for reasonably priced accommodation in Nashville again I would be happy to return.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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619 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 13, 2014

We were with another couple and we stayed for 3 nights. Gwen at the front desk was very friendly. They are remodeling but our rooms was very nice, it's very modern and looks great. It was apparent the staff got along and had fun doing their job. I would stay there again!!!

Stayed July 2014
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1 review
4 of 5 stars Reviewed July 11, 2014

friendly staff, good enough breakfast, easy walk to downtown and clean. We went for Awesome 4th of July show in Downtown Nashville. Redneck comedy bus tour was fun, we saw their flyer in the hotel lobby. They have outdoor walkways to your room which I like because it's quieter.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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ohio, United States
1 review
4 of 5 stars Reviewed July 8, 2014

Very good location, close to everything. Loved Tye the breakfast host, she was cheerful and welcoming. Rooms were very clean. would stay here again whenever in Nashville. The only thing I did not like was the fact that upon checkout the front desk person made a copy of my credit card, said the night auditor needed this...not comfortable with that!

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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Mokena, United States
1 review
4 of 5 stars Reviewed July 8, 2014

Hotel was clean, updated room within the last year it seemed, internet worked well, and bathroom and room were very clean. Construction outside on exterior of building but did not hear a single sound from them. Valet was very helpful and friendly and only 16 a day, front desk was there for any questions we needed and the staff we saw in the halls to/from our room were always friendly and greeting us and asking if we needed anything. The hotel is about a 10 minute walk from the "strip" but nothing too bad. great view of the state capitol

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Clarkston, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 7, 2014

We were greeted with rotting garbage left outside our room entry door from a previous person, the room itself had construction debris on the floors and beds. I called for a vacuum so I could take care of it myself (earlier, the front desk person told me there were no maintenance or other staff available to help after hours)...vacuum never came, I removed the rotting garbage to a hallway and it leaked all over my shoes. We travel A LOT and this is the first time EVER in 20 years that I have felt compelled to leave a review. Thankfully we did not stay more than a night... it would have ruined the trip. The front desk would not allow a late checkout either, I believe because they were short staffed. Wi-fii did not work at all. No reception to the rooms beyond the 2nd floor.

Room Tip: If you are ONLY concerned about budget... then this is your hotel.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Decatur, Illinois
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 6, 2014 via mobile

Stayed over the 4th. Great value for the location. The room was excellent for the price and location. The breakfast was good bumped up to great by the young lady there every morning taking care of everyone. She went so far above to make breakfast pleasant it was amazing. Great employee. The room was cleaned impeccably. Good value for downtown.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Capitol Hotel Downtown Nashville

Address: 711 Union Street, Nashville, TN 37219 (Formerly Best Western Downtown Convention Center)
Phone Number:
Location: United States > Tennessee > Nashville > Downtown Nashville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #88 of 152 Hotels in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Capitol Hotel Downtown Nashville 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Capitol Hotel Downtown Nashville is in the heart of downtown, within walking distance to entertainment & dining venues. Our 100 sleeping rooms have been newly renovated. Free deluxe hot breakfast buffet. ... more   less 
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Also Known As:
Best Western Downtown Hotel Nashville
Best Western Nashville
Nashville Best Western

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