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“Not to bad they need some work” 3 of 5 stars
Review of The Capitol Hotel Downtown Nashville

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The Capitol Hotel Downtown Nashville
2.5 of 5 Hotel   |   711 Union Street, Nashville, TN 37219 (Formerly Best Western Downtown Convention Center) (Downtown Nashville)   |  
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Ranked #89 of 151 Hotels in Nashville
Athens, Alabama
1 review
“Not to bad they need some work”
3 of 5 stars Reviewed April 28, 2014

We stay there April 26. Did not know they had construction going on. Some how they had books us for two rooms, and at midnight they came docking on our door wanting to know who was in the room. Then when we was check out was trying to changer us for two rooms. We do stay alot at Best Western an they need to a little better on letting people know about the streets being closed and what is the best way to get to the hotel. Would go back you got give them a chances to improve.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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592 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chattanooga
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 28, 2014

We love Best Westerns and will try to book one as close to our event as possible to avoid driving in a strange town.This is four blocks from Bridgestone Arena and five from the convention Center. That suited us great as we love to walk. The down side during our three night stay was the construction. The hotel will be much better off after completion. I felt like I was in an older European hotel when I saw the one small elevator in the small lobby. The staff was the friendliest, courteous and most helpful I have seen in a while, which made the stay enjoyable. Valet service was prompt, maid service met our every request, breakfast attendant was very personable, and the front desk staff was helpful with every question. When updated this will be a great place to stay in music city.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allentown, Pennsylvania
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 27, 2014

Was under construction but really didn't effect our stay. Room was on the smaller side but modern and clean. Staff was friendly and helpful. Breakfast was pretty good as well. Would defiantly recommend!

Stayed April 2014, traveled as a couple
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Level Contributor
3 reviews
5 of 5 stars Reviewed April 25, 2014

Great affordable place to stay in downtown Nashville. Is up hill walk returning but not that hard to do. Never had to take a cab anywhere. The rooms are nice and clean. Friendly staff and excellent new breakfast. Have stayed there multiple times and will return again.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akron,Ohio
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 19, 2014

This hotel was wonderful,the rooms are renovated and yes there still is some construction going on it did not bother us at all.The location is very good,we felt safe walking to the restaurants and bars on Broadway,even walking back later in the evening.The breakfast bar was very well stocked and a hot waffle maker made my waffles perfectly.I would not hesitate to stay here again,it is everything you want in a hotel,clean,comfortable,and close to all the sights.The staff treated us very good ,especially in the breakfast area,they actually came around and refilled our coffee.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review, April 21, 2014
Good day!

Thanks for your positive feedback! We are upgrading our facilities to give our guests an even better stay. We would love for to come back after the renovation for free drinks on us. We are happy that you stayed with us and when you decide to return I would be more than happy to help you with your travel arrangements.

Thanks again,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St Joseph, United States
1 review
2 of 5 stars Reviewed April 19, 2014

Street side rooms are almost impossible to sleep in. Our door was about 20' from a busy street. You could hear every car that went past and when a truck or bus went past you could not hear your TV. This goes on all night. The concrete deck out side the rooms allows you to hear every footstep that goes past.

  • Stayed April 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 17, 2014

The hotel was under construction when we got there but that did not stop us from having a wonderful time. The location of the hotel was great. We were able to walk to all of the bars downtown as well as the Country Music Hall of Fame and the Ryman Auditorium. The staff was very friendly and helpful. I would stay here again.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM711, General Manager at The Capitol Hotel Downtown Nashville, responded to this review, April 21, 2014
Good day!

Thanks for your positive feedback! We are upgrading our facilities to give our guests an even better stay. We would love for to come back after the renovation for free drinks on us. We are happy that you stayed with us and when you decide to return I would be more than happy to help you with your travel arrangements.

Thanks again,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Capitol Hotel Downtown Nashville

Address: 711 Union Street, Nashville, TN 37219 (Formerly Best Western Downtown Convention Center)
Phone Number:
Location: United States > Tennessee > Nashville > Downtown Nashville
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #89 of 151 Hotels in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — The Capitol Hotel Downtown Nashville 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Capitol Hotel Downtown Nashville is in the heart of downtown, within walking distance to entertainment & dining venues. Our 100 sleeping rooms have been newly renovated. Free deluxe hot breakfast buffet. ... more   less 
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Also Known As:
Best Western Downtown Hotel Nashville
Best Western Nashville
Nashville Best Western

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