Me, My wife, and another couple planned to stay here during a 4-day, 3-night weekend in early May. The trip ended up becoming a 6-day, 5-night stay in two different rooms (more on that later.)
The rooms were small and a bit crampped. A table and two chairs were wedged between the front wall and the bed closest to the door in both rooms, rendering them unusable, and making it impossible to get in or out of the beds on one side. In spite of this, the beds, rooms and bathrooms were very clean, and all of the appliances in the room worked. From the front of the building, the Nashville skyline is highly visable, especially the iconic AT&T "Batman" Building (previously the BellSouth Building.) The location is approximately a 10 minute drive from Downtown, and close to some of the best attractions. While not in the best area of town (off of Trinity Lane) the price was the lowest we were able to find this close to downtown, and the rooms seemed very secure/safe. The hotel is also located only 3 minutes from a major hospital (more on how I know this later.) The continental breakfast was a bit smaller than expected, but we had not inquired about it before going, and is not a major selling point for us anyways. Also, you must ask at the desk for the wifi login information to use the free wifi, as this information is not provided without asking.
Where this hotel excelled was in their customer service. We had originally intended on leaving Monday morning, but awoke to my friend's husband having a massive heart attack. My friend and my wife both performed CPR in the hotel room, while I called 911. When the squad arrived to take him to the hospital, the managers came down to our room to make sure we were okay. The one manager gave my wife and our friend each a free bottle of water. She also noted that she would talk with her husband, the owner, about getting us a night on them if we needed to stay. Our friend ended up passing away at the hospital. When we returned to the hotel, the manager noted that her husband could not give us the room for free; but gave us an off-season rate, which was nearly 1/3 less than we had paid for what were already the cheapest rooms in town. She also let us move to the only other room available, which required having their cleaning staff, which was nearly finished for the day go back to clean our original room.
- Official Description (provided by the hotel):
- Two-story exterior corridor property offering 32 clean, NEWLY RENOVATED rooms with Complimentary Continental Breakfast and Local Calls, Microwave, Refrigerator, and 70 Cable channels. We have Wireless High-Speed Internet Access in all Guest rooms.*** We are located just two miles from fabulous Downtown Nashville*** . ... more less
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