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“Excellent stay, great staff!” 5 of 5 stars
Review of TownePlace Suites Nashville Airport

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TownePlace Suites Nashville Airport
2.5 of 5 Condominium   |   2700 Elm Hill Pike, Nashville, TN 37210   |  
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Youngstown, Ohio
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Excellent stay, great staff!”
5 of 5 stars Reviewed April 19, 2013

This is my second stay here and it was just as great as the first. Its a little further from Downtown but it is well worth it. The staff is the best staff I have ever dealt with. They will go out of their way to make you happy and do anything they can for you. Casey Davis picked me up at the airport in the shuttle and even stopped off on the way back so I could pickup some essentials that I had forgot, great guy, excellent service! Overall I can't recommend a better place to stay!

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah B, General Manager at TownePlace Suites Nashville Airport, responded to this review, April 26, 2013
Hello! Thank you so much for taking your time to write this wonderful review on Trip Advisor. It means the world to our hotel and the team. I am so happy that Casey took such great care of you and will be sure to share this with him. We hope to see you again soon!
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177 reviews from our community

Traveler rating
    121
    41
    10
    3
    2
See reviews for
69
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Any
English first
Johnson City, Tennessee
Top Contributor
55 reviews 55 reviews
7 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 16, 2013

The staff were very courteous, very helpful and accessible. The room was clean and equipped nicely. The breakfast fare was unimaginative, bland and had a small array of foods and beverages. Although on approach/departure routes for Nashville's busy airport the entire building was very quiet. No sounds from adjacent rooms were evident.
The price was twice per night than for a Candlewood Suites in Louisville, a city of similar size, region and cost if living. The shortcomings can be eliminated with some right decisions and creativity. The staff is amazing; the entire staff was doing spring cleaning the day we left Nashville - the whole staff!!

Room Tip: Rooms on north side of building are away from the major street and some distance from the street beh...
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah B, Manager at TownePlace Suites Nashville Airport, responded to this review, April 19, 2013
Thank you so much for taking the time to write such great things about the staff and giving us beautiful scores. The TownePlace Suites family enjoys each and every one of our guest that come to stay. The spring cleaning you spoke of was just one of our many times we all get together to take care of our home away from home. Thank you so much for staying with us and I hope when you return to Nashville TN, you will stay with us.
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Niles, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2013

This is my 3rd time staying at this hotel. I will never stay at a different location in Nashville. The staff, Drew, JD and Casey are awesome! They always remember us and treat us like family. Anything at all you need they will get it or find a way to.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah B, Manager at TownePlace Suites Nashville Airport, responded to this review, April 19, 2013
WOW! What can I say to that? We read your comment to the staff and the guys you mentioned were thrilled they helped make your stay enjoyable. We all look forward to seeing you here again when you travel to Nashville, TN.
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Sweetwater, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed April 11, 2013

I stayed at this property last August and wasn't impressed by the attitude of the front desk agent when I checked in nor the lack of cleaning that had been done in the room. I was expecting a lot more from a Marriott hotel.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah B, Manager at TownePlace Suites Nashville Airport, responded to this review, April 19, 2013
As a Marriott hotel this is not what we expect any guest to walk away with. I would love to be able to know more about your situation so that we here at the TownePlace Suites can learn from it. Please feel free to give us a call at 615.232.3830 and ask for Chelsea Parker (Guest Service Manager). Thank you for taking the time to inform us of our area that need improvement. I would like to say that since the month of August we have done nothing but grow to be better. If you come through Nashville TN, I hope you will give us a second chance to redeem ourselves.
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Waterford, Michigan, United States
1 review
5 of 5 stars Reviewed April 8, 2013

Extremely gracious and helpful staff. Wonderful location - close to Opryland Hotel, great Mall, old Nashville. Very accommodating with kids, dogs. Comfortable room, pool, gym and pleasant lobby area. Would not hesitate to stay here again.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah B, General Manager at TownePlace Suites Nashville Airport, responded to this review, April 9, 2013
Patricia,

Thank you for your kind words this means the world to us. I look forward to sharing this with my team! I appreciate you mentioning all our pros to being where we are! I look forward to seeing you again the next time you are in Nashville.
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Carlisle
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 8, 2013

The staff was very pleasant and always willing to help out to answer questions about the city and how to get around. Access to major highway is great. The Continental breakfast was just enough to suffice to get you through the morning.

Room Tip: I would say that no room is a bad room considering the hotel is close to the airport. Just need som...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah B, General Manager at TownePlace Suites Nashville Airport, responded to this review, April 9, 2013
Thank you for taking your time to write the wonderful comment here on Trip Advisor. The more great comments we receive the more motivated my team becomes! We hope to see you again the next time you are in Nashville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville
2 reviews
5 of 5 stars Reviewed April 8, 2013

Had a great time. Rooms and common areas were very clean. Large pool. Breakfast is small and simple but better than having to go out. All staff very friendly and very helpful. We were there for a family wedding and staff made sure we had everything we needed. Thanx to Michelle, KC,Leah, and everyone else.

Room Tip: If traveling with children and the pool is important,you can get a room in the same hallway as the p...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah B, General Manager at TownePlace Suites Nashville Airport, responded to this review, April 9, 2013
Thank you for sharing with all of our Trip Advisor folks the wonderful experience and customer service you received during your time at the TownePlace Suites Nashville. I look forward to sharing this with my team to inspire more great service!!!! See you next time you are in Nashville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Nashville Airport

Address: 2700 Elm Hill Pike, Nashville, TN 37210
Location: United States > Tennessee > Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 13 Specialty Lodging in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Nashville Airport 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
TownePlace Suites by Marriott® is an extended-stay hotel where you can balance work and life as you like with the comfort, flexibility and affordability you require. Relax and feel at home with a fully equipped kitchen and high speed Internet access. ... more   less 
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