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“Not bad but...” 3 of 5 stars
Review of Country Inn & Suites Nashville Airport East

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Country Inn & Suites Nashville Airport East
2.5 of 5 Hotel   |   3423 Percy Priest Drive, Nashville, TN 37214   |  
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Ranked #81 of 150 Hotels in Nashville
valley stream, United States
1 review
“Not bad but...”
3 of 5 stars Reviewed August 10, 2014

The hotel and room were clean and staff was nice. The location of the hotel was close to the airport and food. We had issues with the wireless internet in our room. Worked on one laptop but not the other and staff did not know how to resolve the issue. TV's were old style tube type with no high def. Room were a bit noisy with sounds from the other rooms showers very loud Overall it was a average one night stay.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron4732, Manager at Country Inn & Suites Nashville Airport East, responded to this review, August 14, 2014
I would like to take this time to thank you for staying at our Country Inn & Suites Nashville Airport East. I do hope you stay with us in the future. We are now starting our renovations. Flat screens will be here soon.
Hope to see you back !
Sincerely,
Ron Harrell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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136 reviews from our community

Traveler rating
    35
    43
    24
    15
    19
See reviews for
37
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13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
South Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 7, 2014

...OMG...this is one of the worst places I've ever stayed at. Why my company insist on keeping us here is beyond me. The rooms are old and musty, the internet is slow, the van is late picking up at the airport. Last time I was there I had to deal with a front desk person with Attitude! Don't know who the 2 "nice" reviews are really from... Anyway, check Google reviews also before booking (and paying for) a room.

Room Tip: There is nothing around the area...it would be more worth wild to stay closer to the action!
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  • Stayed August 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Online Customer Care at Country Inn & Suites Nashville Airport East, responded to this review, August 12, 2014
Dear travelgirl7555,

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
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Belleville, IL, United States
1 review
4 of 5 stars Reviewed August 4, 2014

A good hotel. Well maintained. The outdoor pool was clean and the complimentary breakfast was good. It was fine a night while traveling on vacation. Near restaurants, gas stations, and right off interstate.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron4732, Manager at Country Inn & Suites Nashville Airport East, responded to this review, August 14, 2014
I would like to take this time to thank you for staying with us here at Country Inn & Suites Nashville Airport East. It was a pleasure to have you as our guest, and hope to see you again
in the future.
Sincerely,
Ron Harrell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Payne, United States
1 review
5 of 5 stars Reviewed July 26, 2014

Everything was very nice, would stay here again. Clean room, the beds very comfortable. Shuttle service was on time, very nice driver. Service was great, used the business center and internet. Had the breakfast bar, the food could have been a little warmer Over all everything was very nice and neat and clean.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peekskill, New York
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed July 24, 2014

Not only was the staff completely rude, there were live and dead bugs in our bed and a ball of hair so big in the shower, my husband freaked out when he saw it. We stayed there two nights when we first got to Tennessee and the last night after we got back from Memphis. About 30 minutes after we checked out the first time I realized that I left my very expensive pedometer on the bed. I called and spoke to the girl who said she would go right upstairs and get it and call me to let me know she had it. The rooms had not been cleaned yet and knowing we would be staying in a few days again we did not turn around and go back for it. The girl assured me that it would be waiting at the desk for me upon our return. She never called and I probably should have called again, but I trusted that it was taken care of. Of course when we arrived on Sunday it was nowhere to be found, and the girl at the desk had no knowledge of it. After explaining several times my dismay, she called the manager who does not apparantly work weekends who said they would be in tomorrow and it was not there problem. The girl at the desk explained that I would be checking out at 4am to catch a flight and the manager said "who cares". Great customer service! The girl also called the girl who had initially taken my call who lied and said she checked but it wasn't there. She either never checked and it was lost when housekeeping came or she stole it as it was quite expensive. Shame on me for not turning around to get it, but the situation could have been handled much better. That last night was when we had the dirty bug filled room from hell, they also could care less about and nothing was done about it. This hotel is in a prime location for the airport, but there are 4 other hotels right next door and I beg you to go to ANYONE of them instead! This should be billed as a budget motel not a hotel!

Room Tip: To get the best room stay somewhere else!!!!!
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  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CarlsonRezidor, Specialist, Online Customer Support at Country Inn & Suites Nashville Airport East, responded to this review, July 26, 2014
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn standards.
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Orlando, Florida
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 21, 2014

stayed here for 14hr overnight....wireless??? what wireless??? when you have to depend on your computer for work....the whole 14 hrs...wireless connected , but there was no internet service....at all!!! ever!! computer in lobby....pretty much sucked...simply put. staff was there, but barely "existent"! I'm surprised the tv worked!

  • Stayed July 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed July 17, 2014

Run Away As Fast As You Can!

The owners of this hotel clearly do not know how to run a hotel in THIS country. Their concern for the bottom line is evident in their choice of staff, cleanliness, furnishings, and amenity offerings.

It is a shame that Country Inn & Suites is allowing this hotel to operate under their well-respected name.

If you'd like to enjoy your stay in the Nashville area, I recommend you check into another hotel.

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron4732, Manager at Country Inn & Suites Nashville Airport East, responded to this review, July 21, 2014
I am sorry you feel that way about our Country Inn & Suites. If there is anything I can do to make
things better, Please feel free to call anytime. We do value our guest and strive to improve our
customer service. and services we offer. We here at Country Inn & Suites Nashville Airport East
take our guest issues serious.

Sincerely,
Ron Harrell
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Nashville Airport East

Address: 3423 Percy Priest Drive, Nashville, TN 37214
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #81 of 150 Hotels in Nashville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Nashville Airport East 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
At the recently renovated Country Inn & Suites By Carlson, Nashville Airport East, TN, guests can enjoy all the comforts of home without breaking the bank. Thanks to services such as free high-speed Internet access, the complimentary, hot Be Our Guest Breakfast buffet and a complimentary shuttle to BNA Airport, the Country Inn & Suites keeps both business and leisure travelers happy. Take advantage of proximity to Nashville Shores Water Park, Percy Priest Lake and The Hermitage-home of the seventh President, Andrew Jackson. The hotel also offers conveniences such as a 24-hour business center, a fitness center, a seasonal outdoor pool and guest laundry facilities. Stay at the Country Inn & Suites to enjoy the hotel's unbeatable amenities and location near the best of Nashville, TN. ... more   less 
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Also Known As:
Country Inn And Suites Nashville Airport East
Country Inn & Suites Nashville Airport East Hotel Nashville
Country Inn Nashville

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