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“Totally Fine” 4 of 5 stars
Review of Marriott Nashville at Vanderbilt University

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Marriott Nashville at Vanderbilt University
4.0 of 5 Hotel   |   2555 West End Avenue, Nashville, TN 37203   |  
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Ranked #44 of 149 Hotels in Nashville
Charlotte, North Carolina
Senior Contributor
47 reviews 47 reviews
44 hotel reviews
Reviews in 24 cities Reviews in 24 cities
43 helpful votes 43 helpful votes
“Totally Fine”
4 of 5 stars Reviewed August 5, 2014

The room was quiet and clean. Staff was friendly, and this time, valet didn't lose my car, which was an improvement ;-). Location allows for walking to dinner. Mostly college kids working here, but they are fine... No complaints. Solid hotel. I'll stay here again.

Stayed August 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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467 reviews from our community

Traveler rating
    189
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    83
    35
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Chapel Hill, North Carolina
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 4, 2014

This was the second time I've had to stay at this property in 2014, and both times have been awful. On both occasions the person at the front desk was unable to find my reservation and needed a manager to locate my name in the system. During my most recent stay, after making me wait about 5 hours, I was informed that my room type had been double booked and that I would need to be in an alternative room my first night. If the bar and restaurant were extracted from this property it would be a lower-level Fairfield Inn. The rooms are worn, and there was enough dust on the furniture in my room to write messages to myself. This hotel survives because of its proximity to Vanderbilt. If it were located anywhere else their rates would need to be in the $70 range to entice guests to overlook the poor service and average accommodations.

  • Stayed July 2014, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor H, General Manager at Marriott Nashville at Vanderbilt University, responded to this review, August 7, 2014
Dear Stu2260,

Thank you for taking the time to review our property. My apologies for your issues with the overall reservation and room type, as we typically run a high occupancy and do our very best to fulfill every room-type request. Hopefully we will have the opportunity to serve you again and be able to meet your expectations better. Please let me know if there is anything further I can do for you.

Patrick Brown
Director of Operations
Nashville Marriott at Vanderbilt
patrick.brown@whitelodging.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 1, 2014

This is a great hotel. If you are a sports fan and are lucky enough to get a view of the football stadium - a great scene. If not, go to the concierge level - one of the best concierge views, next to Marriott Marquis - Times Square.

I will say…this place is quite $$$$ and sells out fast. You must reserve a room early!

Great bar and restaurant. Shuttle takes you to the main street where all of the bars are located. Can't beat the free ride (outside of tip)!!!

Room Tip: anything on the stadium side.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little rock
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 31, 2014 via mobile

We fell in to this booking from Priceline. Got a four star, but have stayed at many holiday inns and lesser hotels and received way more in perks and customer service. I wouldn't rate this anything above a 3. Unfortunately your paying for a 4. Parking is 30 dollars a day! I could have stayed downtown where all the fun is. I asked if I could receive maybe a free breakfast or parking. She said I shouldn't have stayed here then. She was real condensing and told me I should have stayed at a holiday inn. I believe her name was Katie. Oh, and Internet cost extra also.

  • Stayed July 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor H, General Manager at Marriott Nashville at Vanderbilt University, responded to this review, August 2, 2014
Dear Therealist1234,

Thank you for taking the time to review our property. My apologies for your issues with the pricing of the parking and internet, as they are added services that we do our best to communicate to guests before staying. Hopefully we have the opportunity to serve you again and are able to manage your expectations better. Please let me know if there is anything further I can do for you.

Best,
Patrick

Patrick Brown
Director of Operations
Nashville Marriott at Vanderbilt
patrick.brown@whitelodging.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 28, 2014

Nice hotel, but definitely not a 4-star. Overpriced if you pay rack rate. Rooms need to be updated - not any nicer than most other value-priced hotels. Location is good, but the parking is outrageous @ $30 per day - $35 if you valet. The lady checking us in was rude, but everyone else was friendly.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Taylor H, General Manager at Marriott Nashville at Vanderbilt University, responded to this review, July 30, 2014
Dear swappe,

Thank you for taking the time to review our property and for the positive reviews on our location and staff friendliness. My apologies for the value-price perception and for the 1 associate issue that we are looking into. My hope is that you will visit us again soon so that we can meet your expectations fully. Please see my contact information below if I can be of any further assistance to you.

Best,
Patrick

Patrick Brown
Director of Operations
Nashville Marriott at Vanderbilt
patrick.brown@whitelodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Top Contributor
54 reviews 54 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed July 28, 2014

we spend a lot of time in nashville and will never again stay here.
The staff is incompetent. Mistakes on every turn.
The rooms are filthy. hair and dust everywhere. housekeeping's daily routine is barely more than a bed fold.
the executive platinum lounge is pathetic.
valet is horrendously priced.

bar service was the only redeeming part of our stay.=

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor H, General Manager at Marriott Nashville at Vanderbilt University, responded to this review, July 30, 2014
Dear Brad B,

My sincerest apologies for your most recent experience at our property, as what you described is unacceptable and we are using your feedback to improve upon the issues at hand. My hope is that you will reach out to me personally if you are back in the area so that we can change your perception of us from this 1 experience. Please see my contact information below.

Best,
Patrick

Patrick Brown
Director of Operations
Nashville Marriott at Vanderbilt University
patrick.brown@whitelodging.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
GREENVILLE
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 24, 2014

Enjoyed our one night stay. Requested view of vanderbilts Dudley field- saw football players conditioning in morning! Son loved it! Lobby & common areas great. Room clean & comfortable. Parking- valet & self park was way overpriced. We parked in holiday inn lot next door for free:)

Room Tip: Loved view of stadium but Parthenon view would be good too!
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Marriott Nashville at Vanderbilt University

Address: 2555 West End Avenue, Nashville, TN 37203
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Nashville
#33 Family Hotel in Nashville
#37 Romantic Hotel in Nashville
#38 Business Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Marriott Nashville at Vanderbilt University 4*
Number of rooms: 307
Official Description (provided by the hotel):
Nashville's premier hotel is located in the center of vibrant midtown and the heart of Nashville's West end. The hotel overlooks the historic Vanderbilt University campus and stadium, one of America's leading private colleges. The hotel offers over 11,500 square feet of meeting and banquet facilities and is only a short walk to some of the finest restaurants and attractions in the city, one of Nashville's premier hotels. ... more   less 
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Also Known As:
Marriott Nashville At Vanderbilt University Hotel Nashville
Marriott Vanderbilt University
Nashville Marriott

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