First off, I must qualify that by completing a survey after we returned, Marriott made good and refunded the difference of our one night stay.
However, we booked two rooms a year on advance at Marriott at $379 not including tax, parking, and Internet. I was shocked that when nearly everyone has free wi-fi, Marriott wanted $10 per day.
After we checked in, our friends noticed that the same room was now going for $219 on Expedia as well as those walking in the door. So because we had committed a year on advance, we were getting ripped off over $160 per day.
When we talked with the staff, they shrugged and said there was nothing they would do.
Fortunately the Holiday Inn, literally steps away WAS willing to take our reservations for the next three nights at that $199 including parking and wi-fi.
We cancelled our remaining nights with Marriott and left the next morning for Holiday Inn.
We were quite surprised how unconcerned the entire staff was. Either they didn't care or had no authority to change the price.
Not a great plan, as I posted about our issue on a CMAFest Facebook page and several thousand people were also told to not book with Marriott.
Just an FYI, this does NOT include Courtyard by Marriott, stayed with them three years ago and was treated great.
- Official Description (provided by the hotel):
- Nashville's premier hotel is located in the center of vibrant midtown and the heart of Nashville's West end. The hotel overlooks the historic Vanderbilt University campus and stadium, one of America's leading private colleges. The hotel offers over 11,500 square feet of meeting and banquet facilities and is only a short walk to some of the finest restaurants and attractions in the city, one of Nashville's premier hotels. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Nashville At Vanderbilt University Hotel Nashville
- Marriott Vanderbilt University
- Nashville Marriott