I lived in Nashville for a couple of years and this is one of the nicer areas of 'south Nashville' without being TOO south! Franklin, Brentwood & Cool Springs are nice areas, but this is much more convenient to downtown, the airport & most of the greater Nashville area.
In addition to the good location, the hotel is decently maintained and pretty clean. I would not go to TOTAL 4-STAR, but close enough to tip the scale from 3-to-a-4. The staff all seemed very nice. The parking was good (below hotel & behind is overflow, still VERY easy & convenient access to the elevator!). Overall cleanliness in lobby & hallways is good, rooms cleaner than expected.....some little areas in the bath that show the normal wear & tear of a hotel more than a couple of years old.
Convenience is great as for non-business travelers (or those accompanying business travelers) the mall is walking distance, CVS & other shoppes nearby for hair, nails, etc. I also love the location of the Smoothie King, FedEx & STARBUCKS just off Hillside & Crestmoor (right turn in & right turn out if you are on the way to business toward the city).