This was my second stay at this hotel. It is likely I will be in Nashville at least once a year. Last time, I had no complaints with anything, especially the shuttle service. This time, however, there was a frequent loud noise in the room (sounded like knocking pipes) when someone turned on the water that persisted for a long time after. Also, the shuttle service was terrible this time. I waited 40 minutes one time to see the van pass by me and not pick me up. When I called, they said they couldn't get a hold of the driver, but they'd try. They did and he finally picked me up. He then had to make another pick up, (which no one was there, so we ended up passing by twice and then coming back) so I didn't get back to the hotel for an hour and a half after I called. Had I known that, I would have called a cab. The next day, I called for a pick up again and they could not give me an accurate idea of when they could pick me up. The driver was getting gas (there is a gas station down the street. That should NOT have taken that long). I decided to walk from the convention center to the hotel instead of go through what I did the day before. I think you should have a dedicated way to communicate with drivers. That way you can always reach them and better estimate your times. I'm not sure I will be staying at this hotel again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thanks for staying with us again, and for taking the time to share feedback on your experience. Sorry to hear about the trouble you had with our shuttle service and the disturbance caused by the noise from the plumbing issue. I wish we would have been able to offer you a better overall experience on this trip. I have shared your feedback with our Valet / Shuttle service team so that we can look for ways to improve going forward.
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I hope you will consider staying with us again in the future so that we will have an opportunity to regain your trust.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.