Standard ES layout and features, but this particular property did not live up to expectations. First, let me start by saying that the service was very good, especially the guys at the door and the front desk staff. The rooms were clean and the living area and bathroom were spacious and comfortable, but the beds (two full beds) were so crammed into the room that you could only access the beds from one side, since the other side was so close to the wall. The breakfast was the standard ES fare, with omelets being the specialty (other made to order items like pancakes were of the very basic IHOP kind - nothing wrong with that, just that they don't get as much attention as the omelets). At this particular property the breakfast area was very crammed, with tables in hallway/traffic areas, even two feet from the restroom doors. With the hotel less than half occupied, I cannot imagine how it would be with full occupancy. The worse was the parking (which other reviewers complained about, but I never thought it would really be that bad). The parking garage was extremely crammed, with difficult, narrow turns and very small spaces, half of which did not have enough clearance for minivans or SUVs. Luckily with the low occupancy we were able to use two spaces. Also the concrete in the garage, all the way to the hotel elevator, was filthy and could seriously use a power wash.
Be aware of the parking situation if you have a big vehicle
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 30, 2012
Thank you for taking the time to post your feedback. Please accept our sincere apology. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to improve. I'm glad to hear that you were able to find a space in our garage with enough room for your vehicle, we do plan to complete a deep cleaning of that area over the upcoming Christmas holiday while the hotel is at low occupancy. Our guest comfort and convenience are of utmost importance and we are definitely taking your comments into consideration to help us improve our guest experience. Again, please accept our apologies for the inconvenience you experienced. If I can be of further assistance please feel free to contact me.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.