Outstanding in every way. From the check in to the breakfast to the managers receptions, never a bad experience. I have stayed here atleast 20 nights in the past 3 or 4 years and it is a very well run hotel. Location is excellent and the service has always been first rate.

We needed a room for one night after driving from Louisville. I was attending a luncheon with an old friend. My wife preferred to stay at the hotel and therefore we needed an early check in. Katherine, the receptionist on the phone, advised that she would take care of our needs. Sure enough she did, checking us in with a big smile and arranging for a non-smoking room near the elevator as requested. Could not have been better. So I was happy as was my wife.

On arrival I found that there was a free shuttle available to carry us within a two mile radius. That made it easy to decide on leaving the car at the hotel and catching a ride to Vanderbilt rather than trying to find a parking space there. For many people walking there is a good choice but not for me. By choosing valet parking I did not have to worry about carrying bags, looking for a spot, etc etc. A few dollars difference was well worth it. Incidentally many of the hotels near Vanderbilt charge for parking also. The valet staff also handles the shuttle. They were friendly and efficient. I saw two different vehicles being used including one that handled ten large men.( maybe nine).

One thing to watch out for is the timing of your visit. If it is parents weekend, reunion or a football game, be sure that you know what the pricing will be. It seems to vary depending upon what is happening. You may wish to compare prices with other venues further away from Vanderbilt. We were there midweek and with AARP or AAA we were quite satisfied with the cost benefit ratio.

It is pretty good when you can have complimentary breakfast eggs cooked to order with all the bacon you want. The lobby atrium had good conversation areas.

We enjoyed our stay in the two rooms (with bath, refrigerator etc) .that were quiet even though very close to the elevator.

We will use them again when I go back for my 65th Vanderbilt Reunion!

We were here only for one night and everything went well. The room was clean and smelled fresh, the bathroom was stocked with toiletries and plenty of towels.
Check-in was a breeze and didn't take long at all.

The only downside for me was the parking $16 to self park $4 to valet.

We came here for the Colts game. While the location and service are amazing the value is not. Two nights set us back $774. Advertised as $289 / night we were surprised to see nearly 20% in hotel taxes and fees. Extra person charge $10 / night? Was that my wife or 4 year old?

Location. Right in the heart of downtown with great restaurants all around. The shuttle will take you anywhere within a 2 mile radius until 10 pm. That's a definite perk.

Room. The room was huge, even by Embassy Suites standards - we could have fit 2 more families of three! The problem was the furniture, colors, carpet and fixtures all need a serious upgrade in order to justify the price tag.

Breakfast. The food was so-so. The waffles are good and the fried eggs decent, but what about some biscuits and gravy? The Embassy Suites in Ridgeland, MS has that and it's $160 per night!

Manager's Special. They have a great bartender for this thing, but the quality of the liquor is appalling. I'm not looking for anything crazy, but we're in TN, where's the Jack?

Facilities. The place is decently clean, but we did find our room in questionable condition. On day two one of the elevators went down. That made checkout "fun."

Highlights. The vallet service was the best I've seen, fast, responsive, courteous, professional. The front desk was knowledgable and tried to make the experience positive. The location can't be beat - Hattie B's Hot Chicken across the street; all the flavor of Princes' without the need to carry a firearm.

Final Thoughts. Unless this place gets remodeled or the price goes down to meet the quality we won't be back. I love Emassy Suites hotels but I'm just not going to shell out the greenbacks for a substandard hotel. I'll be at Best Western next time in Nashville.