We never had a problem here and everyone was nice. The prices are reasonable since it is not directly in downtown, but you are only 5-10 minutes away from downtown or opryland side. They were in the midst of remodeling while we were there but it was not a mess. It is close to the airport so you do hear planes coming in and out, but it was not constant. I would definitely consider staying here again. I became sick on our trip and the front desk lady was very helpful in telling me where the nearest pharmacy was. I also (thought) I forgot something in my room after we left and the other lady at the front desk was helpful in going to the room to see if she could find what I thought I had left.