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“High standard of quality” 4 of 5 stars
Review of Hyatt Place Nashville Airport

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Hyatt Place Nashville Airport
3.0 of 5 Hotel   |   721 Royal Parkway, Nashville, TN 37214 (Formerly AmeriSuites Nashville Airport)   |  
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Free Breakfast & WIFI
Ranked #49 of 150 hotels in Nashville
Fort Wayne, Indiana
Top Contributor
191 reviews 191 reviews
16 hotel reviews
Reviews in 55 cities Reviews in 55 cities
180 helpful votes 180 helpful votes
“High standard of quality”
4 of 5 stars Reviewed April 11, 2013

Hyatt Place is known for a high standard of quality and good service, and the Hyatt Place Nashville Airport does not disappoint. All of the public areas are kept clean and neat. The ambiance is calm and quiet. The location is about a 5 minute drive to the airport, and highway and city access is easy. The rooms are large. Bathrooms have large tubs and modern toilets. The shampoo and conditioner provided were good quality. There is a charging dock for smarphones, iPods, etc. on the nightstand. The double beds were comfortable, and plenty of comfortable pillows are available. The breakfast usually offered either pancakes or French toast and a variety of muffins, biscuits with sausage gravy, oatmeal, and egg/ham/bagel sandwiches. There is usually yogurt and fresh fruit. My opinion is that the coffee and the fresh fruit were not of the same high standard. The coffee was not as good as I would expect. The Granny Smith apples that are the signature of HP were always bruised. In our shower, the hot/cold water valve was switched and it was difficult to get hot water. We had to make three phone calls before maintenance finally came up (because the concierge did not get our room correct). The pool is outdoors and was closed when we visited.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John T, General Manager at Hyatt Place Nashville Airport, responded to this review, May 6, 2013
Thank you for your continued loyalty to the Hyatt band and the Hyatt Place Nashville Airport. I do apologize that you experienced issues with your stay. I endeavor to exceed the expectations of our guest.

We are in the process of checking all rooms with the hot water issues. It appears that this has been an issue since construction and we are working to resolve.

I have discussed the concerns of the coffee and the apples with my staff. The coffee machine has been calibrated and we change out our apples daily.

Once again, I apologize for not exceeding your expectations.

I look forward to your return visit to Nashville TN and once again the Hyatt Place Nashville Airport.

Regards,

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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180 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Italian first
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English first
Chicago, Illinois
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 27, 2013

My husband,cousin and a friend stayed here for an extended weekend getaway. Although the weaher was not the greatest, our trip was very nice. The hotel is nice and clean. The staff was great. Very friendly and helpful. Actually, everyone in Nashville was friendly and welcoming.

The hotel is in a convenient location. Although we took a roadtrip, the hotel is close to the airport and very close to the highway. Everything that we wanted to do was about 10-15 minutes away via the highway. We visited the outlet mall (Opry Mills), the Grand Ole Opry and BB King's Blues Club. Again, everything was easy to get to.

There's a Ruby Tuesday, Big Kmart, Walgreens, and a few other restaurants within walking distance. BTW the Ruby Tuesday restuarant was convenient and very good. Although I never go to Ruby Tuesday restuarants at home, this one was really good. The food was cooked just right and the staff was very courteous.

The only issues that we had with the hotel was that the room was kind of small and there was no microwave in the room. Other than that, nothing bad to say. Oh, I will also say that the beds were EXTREMELY firm. I like firm beds but our bed was extremely firm. My cousin stated that it was a little too firm for his liking so he slept on the hide-away bed.

We really enjoyed our visit and would definitely return. Definitely recommend BB King's for good for and great live music.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed March 10, 2013

From the moment we stepped in the door our experience was wonderful. The location is very close to the express way and only about 15 minutes to downtown. The beds were beyond comfortable and the pillows were so nice I was tempted to purchase one. There was a bar area in the lobby which was nice and for all your breakfast people the breakfast at this location was one of the best. The way the room is set up is very nice. I would stay here again and recommend it to any of my friends who are visiting Nashville..

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 4, 2013

Stayed here just one night but had a very restful sleep. Beds were comfy - were on the top floor and hotel was very quiet overnight! Also liked the room layout with a separate couch/sitting area and a tv that rotated either towards the couch or the beds. Front desk staff both evening and the next morning were very friendly and the free breakfast was great - nice lady was busy restocking and selection/quality were really good. Had a very nice stay at this location.

Room Tip: Selected the top floor and was a very quiet nights sleep.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Top Contributor
52 reviews 52 reviews
36 hotel reviews
Reviews in 31 cities Reviews in 31 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 19, 2013

I just recently had my 3rd stay within recent weeks, I must say I was rather worried after the secons time because we had such a horrible experience here, but my hat goes off to them on stay number 3.....GREAT JOB guys. What a difference cleaning the house of some staff members made!!! KEEP UP THE GOOD WORK!!

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, Tennessee
1 review
3 of 5 stars Reviewed February 10, 2013

New modern decor loved the lay out of hotel and rooms where great. Very clean. My only complaint was housekeeper never entered our room for the whole weekend we stayed.
Never emptied the trash, never made the bed or anything. We are use to having these thing
done when we visit a hotel. The full bar did not know how to make a long island tea and did
not have any vodka. The do have room service but you have to come down to the main floor to get it. Breakfast was ok i have had better. Oh yes, dont forget about the airport close by the
airplanes are definently heard day and night. Would i stay here again? Probably so the issues i had where minor things that i can solve next time i go.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 4, 2013

Hyatt is our preferred choice for work and pleasure. Hence when we unexpectedly needed a room, we drove straight to this nearest Hyatt. The receptionist was courteous and the room was clean. Unfortunately, we did not enjoy a peaceful stay. The fan/heater turned on and off every 5 min or so. Each time the fan came on, it rumbled and vibrated and jolted us awake. We asked reception to wake us up at 8am. For reasons unknown to us, the TV in the room turned on at 630am. We left the hotel more exhausted than when we checked in.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hyatt Place Nashville Airport

Address: 721 Royal Parkway, Nashville, TN 37214 (Formerly AmeriSuites Nashville Airport)
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Business Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Nashville Airport 3*
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Also Known As:
Hyatt Place Nashville Airport Hotel Nashville
Hyatt Nashville Airport
Nashville Hyatt

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