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“Somewhat disappointed” 3 of 5 stars
Review of The Inn at Opryland, A Gaylord Hotel

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The Inn at Opryland, A Gaylord Hotel
3.0 of 5 Hotel   |   2401 Music Valley Drive, Nashville, TN 37214 (Formerly Radisson Hotel at Opryland)   |  
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Ranked #78 of 150 hotels in Nashville
Rocky Hill, Connecticut
Top Contributor
270 reviews 270 reviews
53 hotel reviews
Reviews in 136 cities Reviews in 136 cities
74 helpful votes 74 helpful votes
“Somewhat disappointed”
3 of 5 stars Reviewed 3 weeks ago

The staff was courteous, fairly friendly. It is a well kept facility. Two items that annoyed us: our room had the smallest tub/toilet room I have EVER seen in a hotel. The Inn should be embarrassed to offer this to customers. Borderline dangerous in a wet area. You had to straddle the toilet to open the door to exit. Poor design. Second, and not as important, our coffeepot was broken, we requested a replacement. It also didn't work. So no "free" coffee in our room in Nashville. Hotel is nice and close to Opryland, and offered free shuttle to the Opry.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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464 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
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English first
MA
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Most of the rooms in this hotel are accessed via an outside balcony. Those next to the street can be very noisy! Ask for an interior room. We asked to have our first room changed for an interior room and was told there were none available. The A/C in the second room we were given was not working and back to the front desk. We spoke with the manager who was very accommodating and located an interior room for us. The hotel has convenient free shuttle service to Opryland and the Grand Old Opry that runs on the half hour. Don't miss the barbecue at the Backstage Grill at the Inn .... outstanding!!

Room Tip: Ask for an interior room. The outside rooms can be noisy ... traffic.
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  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BNAGIINN, Manager at The Inn at Opryland, A Gaylord Hotel, responded to this review, 3 weeks ago
Thank you for taking the time to review your recent stay. We are disappointed to hear that you were not satisfied with your room, but are pleased to hear that you found our shuttle service and the barbecue at the Opry Backstage Grill to be outstanding. It would be our pleasure to welcome you back in the future.
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Dartmouth, Massachusetts
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Ok ill start by saying the rooms are fine, comfy and clean. Bathrooms a bit small but not a big deal.

The room I had was an inside facing atrium room on the front side. However this did nothing to hide the noise from the pool and the atrium. It was awful.. From the clanking dishes of a banquet or something being set up to the screaming children and teens, it was far from a relaxing stay.

Service at front desk was also nothing to write home about. At Check in I requested information that my company said would be available to us at check in. The clerk looked at me like I was crazy and was not helpful at all.

Overall it's a very loud place to stay with poor customer service and I hope not to stay again.

  • Stayed June 2014
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BNAGIINN, Manager at The Inn at Opryland, A Gaylord Hotel, responded to this review, 3 weeks ago
Thank you for taking the time to review your recent stay. We are deeply disappointed to hear that you were not satisfied with your experience. We apologize for the loud noise levels you experienced in your room. We delight in being able to offer our guests varying room types, depending on their preferences. Our Front Desk agents are empowered to offer room change options for guests, when available. Thank you again for your comments.
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Tucson
1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

I was booked a room at The Inn at Opryland for a convention, due to the Gaylord Opryland being full.
First impressions were that the room was alright, but the beds were small for fitting two people in each, in addition to the bathroom being barely large enough to open the door.
After a fiasco of trying to get the temperature higher than the ungodly cold it was at (which was due to my own stupidity of not realizing you had to remotely control the temperature on an opposite wall), I decided to check in on my friends across the nation on Facebook.

The wifi was terrible, but I'm giving that leeway because it might have been under stress from tons of students logging in at the same time.

Then I decided I'd kill some time by setting up my wii and playing it. I plugged it in, set it up, and then learned that I couldn't switch inputs to play it.
Frustrated, I went to the front desk to talk to someone about it, and when I bring up the topic, I'm told there is nothing to do and I'm SOL.

I'm frustrated I travelled across the nation for a conference and was greeted with not being able to use half of what I packed because they pointlessly disabled the ability to switch inputs.
The only consolation is there is plenty to do in the surrounding area.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Kentucky
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Right across the street from the bigger Gaylord hotel.Lots of rooms here.Comfortable beds.Our bathroom was very small.The Backstage opry grill in the hotel was excellent.There is a small starbucks stand with hot sandwiches and pastries for breakfast.A convention was going on the weekend I was there.The rooms face outward or inward to the atrium where the pool is.Two nights cost around $350.

Stayed June 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BNAGIINN, Manager at The Inn at Opryland, A Gaylord Hotel, responded to this review, 3 weeks ago
Thank you very much for taking time from your busy schedule to write a review of our property. We are very pleased that you enjoyed not only our hotel, but the Opry Backstage Grill and our Atrium Cafe as well. We hope to welcome you back in the near future!
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Atlanta, Georgia, United States
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were very pleased with the hotel choice for our family reunion in Nashville! The Inn at Opryland is a great location - right across from the Opryland Hotel! They offer a free shuttle to nearby events, such as the Grand Ole Opry shows, etc. Also, within walking distance there is a Cracker Barrel restaurant and a Shoney's. If you enjoy walking or running outdoors, take the Two Rivers Exit, a couple down from this exit, and you'll have access to the "Music City" trails!

Room Tip: Make sure you get an "inside room".
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BNAGIINN, Manager at The Inn at Opryland, A Gaylord Hotel, responded to this review, 3 weeks ago
Hi Elaine, Thank you so much for your kind words. We are grateful you selected the Inn at Opryland for your family reunion. It sounds like you and your family definitely took advantage of the vast amenities we offer at the Inn at Opryland, including our bus transportation to the Gaylord Opryland Hotel and the Grand Ole Opry. Thank you again for the great review. We hope to see you again soon!
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Milford, Massachusetts
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Room smelled VERY musty. Towels did not smell much better...not that clean fresh feeling to them either. We stayed one night had planned on three. Went up the street less than a half mile to a COMFORT INN and was very pleased for Less money.

  • Stayed June 2014, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BNAGIINN, Manager at The Inn at Opryland, A Gaylord Hotel, responded to this review, 3 weeks ago
We sincerely appreciate the time you took to comment on your recent stay. We strive to ensure each customer has a flawless guest experience and we’re very sorry we did not provide this for you. Please be assured that your comments are not taken lightly and they will be reviewed with the appropriate personnel. Again, thank you for your feedback which allows us to continually improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Inn at Opryland, A Gaylord Hotel

Address: 2401 Music Valley Drive, Nashville, TN 37214 (Formerly Radisson Hotel at Opryland)
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #78 of 150 hotels in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Inn at Opryland, A Gaylord Hotel 3*
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Also Known As:
Radisson Hotel Nashville
Radisson At Opryland
Radisson Nashville
Nashville Radisson

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