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“Housekeeping” 4 of 5 stars
Review of Holiday Inn Opryland Airport

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Holiday Inn Opryland Airport
3.0 of 5 Hotel   |   2200 Elm Hill Pike, Nashville, TN 37214   |  
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Ranked #66 of 150 hotels in Nashville
1 review
“Housekeeping”
4 of 5 stars Reviewed May 9, 2014

This was a good place go stay if you want off the beaten path. Staff friendly and helpful when needed. The hotel is clean my #1. My only complaint is the housekeeping is almost non existent, made the bed and changed the towels nothing else! Did not vacuum, dust or clean the bathroom during our whole stay! 3 nights.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley A, Front Office Manager at Holiday Inn Opryland Airport, responded to this review, May 11, 2014
Dear Valued guest,

We are delighted to hear that our staff was friendly and helpful to you during your stay. As a full service hotel we pride ourselves on customer service. It is very unfortunate that our room service did not exceed your expectations. We will share this feedback with our housekeeping staff. We also appreciate you taking the time out to share your feedback. Our staff look forward to seeing you on your next visit to the Nashville!

Best Regards,
Ashley Alexander
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482 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Conway, Arkansas
Top Contributor
202 reviews 202 reviews
97 hotel reviews
Reviews in 88 cities Reviews in 88 cities
97 helpful votes 97 helpful votes
1 of 5 stars Reviewed May 9, 2014

This is a horrible review but a compliment at the end. Room 519 next to vending and electrical room was worst I've stayed in in 20 years. Beating all night thru walls in electrical room. All day and night, thought it would stop,,, NO! All night! Worst ever!

Billy at front seat calmly listed to my complaint and wrote it down for manager, very nice and I want to send him a compliment. Very professional and I thank him.

Stayed May 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonya0216, Front Office Manager at Holiday Inn Opryland Airport, responded to this review, May 12, 2014
Dear Valued Guest,

I apologize for the loud noise that you experienced in your guest room all night. I know this must have been frustrating as I can't imagine how you had the opportunity to rest. For that I truly apologize.
I am elated that Billy at the front desk listened to you and was able to speak with our engineering manager about your issue. We will definitely give him a pat on the back for his great service. Our hope is that you will allow us another chance to make up for the experience that you encounter during a future stay. Thank you again for your time and feedback.
Warm regards,
Sonya
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1 review
3 of 5 stars Reviewed May 4, 2014 via mobile

The hotel needs a complete gut job. Mold is everywhere. Been sick since I checked in. Hotel staff is nice and professional. I have to keep my bathroom door closed due to the strong smell of mildew. Room is clean but if you're sensitive to mold please do not stay here. I have no choice because my company has an ongoing contract here. Hopefully not for long, took pictures of all the mold in the 2 rooms I tried. Even the fitness room smells of mold. Can't wait to check out!

  • Stayed May 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonya0216, Front Office Manager at Holiday Inn Opryland Airport, responded to this review, May 14, 2014
Dear Mgfly,

Thank you so much for your review and your continued business with us. I am so sorry to hear about the issues with your guest rooms during your recent stay with us. I agree our hotel is in need of a renovation and our engineering team is working to correct the ventilation problems that we have in some of our guest rooms. I hope that once you communicated your concerns to our staff that they were able to resolve your issues.
It's great that our staff was friendly to you during your stay. Your comments are valuable to us and will be used to help us better our hotel. We would love for you to give us another change in the future if not now then definitely after our renovation. Thanks you again for your review.
Our sincerest regards,
Sonya
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Cottonwood, Arizona
Top Contributor
66 reviews 66 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 4, 2014

I stayed at this hotel recently to attend Middle Tennesee Women's Retreat. I enjoyed my stay, but the hotel is old and needs lots of updates. While there one of the elevators broke down (we had been told by a staff member that it was new and they had just been released to use it) With this evevator broken it took longer to get from the floor I was staying on down to the area where we were meeting. The staff was awesome and so attentive. The servers were excellent at the meals we had Saturday noon and Saturday evening. In general I enjoyed my stay.

  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonya0216, Front Office Manager at Holiday Inn Opryland Airport, responded to this review, May 12, 2014
Greetings Nannax4,

What a wonderful review! I am so happy that the staff from the front of the house to the back of the house treated you well during your stay. We definitely enjoy the Middle Tennessee Women's Retreat guests.
Thank you for your feedback on the elevators, I will pass the information on to my Engineering Manager to help us better service our guests. We enjoyed having your group with us and look forward to having you back the next time you are in the Nashville area.
Warm regards,
Sonya
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Champaign-Urbana, Illinois
1 review
4 of 5 stars Reviewed May 2, 2014

The staff in the restaurant was excellent from the servers to Walter, the man flipping the omelets. I enjoyed each meal and was treated like a queen and like a friend. Can't beat that!! No need to go off site to eat.

Stayed April 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leesa L, General Manager at Holiday Inn Opryland Airport, responded to this review, June 16, 2014
Thank you for your feedback! Our team works hard everyday to make sure our guests are well taken care of!!

We hope to see you again in the near future!

Leesa LeClaire, General Manager
Holiday Inn Opryland Airport
2200 Elm Hill Pike, Nashville TN 37214
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Downers Grove, Illinois
1 review
5 of 5 stars Reviewed May 2, 2014

This is a great place to stay!
The omelet chef, Walter, has a personality and friendly attitude that just makes your whole day! What a bright and wonderful start to breakfast that lasts the whole day!!

We've stayed here before and the rooms are always clean and the staff is great. I had a question while I was in the pool and the engineering person, Lisa I think her name was, explained everything to me clearly and seemed to really know her stuff. Much better than someone just telling you "just because" of "it's someone else's fault", refreshing.

We will miss the hot tub though, sorry to see it go.

Will defiantly stay here again.

Room Tip: The balcony rooms are nice but choose an interior room if the gentle sounds of the waterfall (which...
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  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley A, Front Office Manager at Holiday Inn Opryland Airport, responded to this review, May 3, 2014
Dear Rktmn,

We are elated to hear that you enjoyed your stay here at our property. Walter is an amazing chef, and he has so much personality to go with it. Our desire is to make sure that every guest experience is a great one. We appreciate your feedback, and it will be shared with our staff. We look forward to seeing you on your next visit to Nashville!

Sincerely,
Ashley Alexander
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Lady Lake, Florida
1 review
5 of 5 stars Reviewed May 1, 2014

Recently we stayed at the Holiday Inn at 2200 Elm Hill Pike in Nashville, Tenn. We arrived on 04/21/14 and departed on 04/24/14. From the time we entered the lobby to the day we left, we were treated like long lost family. I have been in hotel security management for 15 years and this is truly (5) star treatment. From the General Manager, Head of Engineering, Tina (restaurant) and Sheriff Susie in the lounge, they all took their time to make us feel like family. I HIGHLY RECOMMEND A STAY HERE IT IS LIKE COMING HOME.

John & Sharon Holzapfel

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley A, Front Office Manager at Holiday Inn Opryland Airport, responded to this review, May 2, 2014
Dear jeh803,

We are absolutely delighted to hear that you enjoyed your stay with us. We pride ourselves on customer service, and we are happy to hear that you experienced that warm welcome and our friendly staff. We value your positive feedback, and it will be shared with our staff. We look forward to seeing you on your next visit to the Music City!

Best Regards,
Ashley Alexander
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Opryland Airport

Address: 2200 Elm Hill Pike, Nashville, TN 37214
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#13 Best Value Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Opryland Airport 3*
Official Description (provided by the hotel):
When browsing hotels near Nashville International Airport, choose the distinct Nashville, TN hotel that offers the inviting amenities and cannot beat location to satisfy any traveler. Choose Holiday Inn Opryland Airport. Your transportation needs are covered with complimentary airport shuttle offered daily and the hotel is only a short taxi ride to the very best of Nashville: the Country Music Hall of Fame, Ryman Auditorium, and dazzling Music Row.Whether visiting our Nashville airport hotel for business or leisure, thoughtful onsite amenities take care of you. Fuel up for that afternoon meeting with a hearty lunch at Jackson s Veranda or unwind after a day of sightseeing at Ivorie s, our festive lounge serving up cool cocktails and live entertainment most evenings. Then, retire to a spacious guestroom featuring soft, warm bedding and complimentary high-speed wireless Internet for your convenience.If meetings are a part of your Nashville travel, we provide 7,500 sq. Ft. Of chic, dedicated meeting space to give any corporate or social event a sense of refinement and place.Plan you stay at the leader in Nashville hotels, the Holiday Inn Opryland Airport. ... more   less 
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Also Known As:
Holiday Inn Opryland Airport Hotel Nashville
Holiday Inn Nashville
Nashville Holiday Inn

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