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“great value downtown hotel” 4 of 5 stars
Review of Holiday Inn Express Nashville Downtown

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Holiday Inn Express Nashville Downtown
2.5 of 5 Hotel   |   920 Broadway, Nashville, TN 37203   |  
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Ranked #57 of 150 hotels in Nashville
GreenLeadersBronze level
ireland
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“great value downtown hotel”
4 of 5 stars Reviewed June 26, 2014

we stayed recently for 3 nights and from check in to check out had no problems.great staff and within walking distance to downtown .great free breakfast and shuttle would definitely recommend.clean and quiet

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, 5 weeks ago
Thank you for posting such a wonderful review of your experience with us at the Holiday Inn Express Nashville Downtown.

Your appraisal of our prompt service, great breakfast, complimentary downtown shuttle, and clean/quiet hotel is much appreciated by my team. This, in itself, is precisely why I am in this business to begin with. It is truly with great pleasure that we do everything in our power to exceed our guests expectations to want to return again and again. Thank you again!

Sincerely,

Dan Deaver
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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632 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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London, United Kingdom
Top Contributor
86 reviews 86 reviews
24 hotel reviews
Reviews in 41 cities Reviews in 41 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed June 24, 2014

We stayed here for one night as our preferred hotel was booked out. The best thing about this hotel is its location - very convenient for downtown. However, I would not recommend it for a vacation - the corridors are dark and the decor gloomy and in need of an update.
The breakfast wasn't good and the whole place feels like a cheap business hotel not a place to have fun in.

  • Stayed June 2014, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, June 25, 2014
Hello and thank you for taking time out of your day to providing us a review of your experience on TripAdvisor. We encourage and greatly appreciate any and all feedback that we receive as an opportunity to continually build upon the high standards that we set for ourselves.

Along with my team, I would like to apologize that we did not exceed your expectations. Your impressions of our hotel are not like many that have stayed with us based on the feedback we receive; as well as our 86% customer satisfaction index on TripAdvisor (88% for the month of June 2014); which is above our competitive set in the market. Our team at the Holiday Inn Express Nashville Downtown makes every effort to deliver upon the high standards we set for ourselves; we strive to ensure our guests recognize the service and facilities we provide as offering a high level of value and a warmly memorable experience. In short, it is our ultimate goal to exceed our guests expectations and to ensure satisfaction.

Next time please feel free to contact any of our team members and we will do whatever it takes to ensure your stay with us is a memorable one.

Sincerely,

Dan Deaver
Front Office Manager
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Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 23, 2014

Efficient staff. Free breakfast. Awesome location. I really enjoyed my stay at this hotel it was very clean. The staff treated me very well. It was a plus to have free hotel parking as well as the free breakfast in the morning!!! I hope to visit Nashville again and stay here again.

Stayed June 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, June 24, 2014
Thank you for choosing the award winning Holiday Inn Express Nashville Downtown, and for taking the time out of your day to share your experience on TripAdvisor.

I am absolutely thrilled to read your positive remarks about our efficient staff, complimentary breakfast, and awesome location. I will make certain to pass along this information to my team on a job well done.

I look forward to welcoming you back to Nashville’s only award winning hotel in the near future.

Sincerely,

Dan Deaver
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
94 reviews 94 reviews
46 hotel reviews
Reviews in 54 cities Reviews in 54 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed June 22, 2014 via mobile

This hotel is walking distance to most things.
The pillows are great.
It had a good breakfast.
On the down side the parking is very expensive.
The internet was slow.
I would definitely stay here again though.

Stayed May 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, June 23, 2014
Thank you for choosing the award winning Holiday Inn Express Nashville Downtown, and taking the time to share your experience on TripAdvisor.

I was happy to read your appraisal of our centralized location next to everything that our Music City has to offer. We personally believe our picture-perfect downtown location, coupled with our product and service, is what truly makes our hotel an overnight destination.

I look forward to welcoming you back in the near future the next time your travels bring you back to our Music City.

Sincerely,

Dan Deaver
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 21, 2014

Hotel was approx 6 blocks from main drag though in walking distance. Convenience of free shuttle service to anywhere around Nashville. Breakfast was very satisfactory and aplenty. Free hot coffee available in lobby/dining area 24/7 and coffee making available in room as well. Newspapers free each day. Afternoon tea with biscuits available every day. Front desk service was terrific with hospitable customer service. . Free bottles of water at front desk available 24/7. Generous hotel in all its services compared to other hotels around Tennesee and Louisiana.

Room Tip: Rooms were spacious. We chose a basic room and that was sufficient. View was ok. Air con was great...
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Green Features: On board with hotel environmental services. Energy saving practices were maintained and overall standard was in place.
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, June 22, 2014
Thank you for your kind words about your experience with us at the award winning Holiday Inn Express Nashville Downtown.

Feedback Iike yours is very encouraging for my team and I to read. We personally believe our hotel is in the perfect location for the leisure or business traveler visiting our Music City. In-line with this, we love to give our guests a taste of everything Nashville; that's why we have hors d'oeuvre in the lobby, complete with refreshments in the evening hours. On Friday/Saturday, we also have live entertainment to set the tone for a fun-filled Nashville weekend. I would also like to thank you for your kind appraisal of my team, facilities, service, and green practices.

We look forward to welcoming you back to Nashville in the near future for another amazing experience.

Sincerely,

Dan Deaver
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, Canada
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed June 15, 2014

Extremely expensive for the class of hotel and the condition of the rooms. The building was not as clean as would have expected and the room I had was run-down. The bathroom looked as if it had last seen an update in the '60's.

Parking is $22 / day!

  • Stayed June 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, June 16, 2014
Thank you for taking the time to provide us your feedback regarding your stay at the Holiday Inn Express Nashville Downtown.

We are very sorry that we failed to exceed your expectations during your recent stay with us. We take guest feedback as an opportunity to continually improve our product and service, and readily welcome both positive and constructive comments alike. With respect to the condition of our hotel and rooms, I would appreciate some additional specific feedback from you so I can investigate this further. If you could please reach out to me at 615-244-0150, and I will be happy to speak to you about your visit.

I would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans ever bring to the city of Nashville.

Sincerely,

Dan Deaver
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Contributor
14 reviews 14 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 14, 2014

The hotel is within walking distance of Music row, clubs and convention center. Having stayed in other Holiday Inn Express's it would rank less on customer service side and building upkeep. Seemed they were constantly running carpet drying fans in hallways, had mold smell, humidity in area was real high when visited. Talk between employees at front desk was not professional while people were in lobby. police always seemed to be in building looking for or running someone off. Of course if you go a block the opposite direction from music row it gets a little rough. price was okay for location. we booked late for convention,

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIENASHVILLEDT, Manager at Holiday Inn Express Nashville Downtown, responded to this review, June 15, 2014
Thank you for your candid review about your experience with us at the Holiday Inn Express Nashville Downtown.

Judging from your review I am regretful that your experience was not as pleasant in comparison to other Holiday Inn Express hotels. Our award winning Holiday Inn Express is considered an “anomaly” in contrast to other HIE hotels in that we are the largest Express in the country. While I would like to thank you for commenting on our centralized location in downtown Nashville; your other comments are alarming because they are not congruent with the vast majority of reviews that we have received. If possible, can you please reach out to me at 615-244-0150. I would like to research these issues that you mentioned so I can pinpoint exactly where the breakdown in service occurred.

Thank you once again for your time, business, and opportunity to respond to your review.

Sincerely,

Dan Deaver
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Nashville Downtown

Address: 920 Broadway, Nashville, TN 37203
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Nashville
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Holiday Inn Express Nashville Downtown 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Nashville Downtown. Our great new look and perfect downtown location coupled with our famous southern hospitality gives you a perfect formula for a memorable stay. We are located in the heart of Music City USA, just a short walk away from the downtown entertainment attractions including the Ryman Auditorium, Country Music Hall of Fame, Wildhorse Saloon, Tennessee Titans, Coyote Ugly, Hardrock Cafe the Sommet Center (home of the famous Nashville Predators), and Vanderbilt University just to name a few. Have you seen our hotel recently? From the flat screen plasma TVs and micro-fridges in our rooms to our new outdoor patio overlooking vibrant Broadway Street, you will be planning your next trip back to Nashville before you leave. Come see what s new at the Holiday Inn Express Nashville Downtown...new lobby, new exterior, new rooms, 5 star service...new beginnings! ... more   less 
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Also Known As:
Holiday Inn Express Nashville Downtown Hotel Nashville

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