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Holiday Inn Express Nashville Downtown: Traveler Reviews

2.5 of 5
920 Broadway, Nashville, TN 37203
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Holiday Inn Express Nashville Downtown
Ranked #63 of 144 hotels in Nashville
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427 reviews from our community

Traveler rating
    116
    184
    79
    29
    19
See reviews for
Families
57
 
Couples
146
 
Solo
23
 
Business
55
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Warwickshire
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
“Average, don't expect too much.”
3 of 5 stars Reviewed November 17, 2012

There was a match on during our stay, so it was busy. It's at the top of Broadway and it is an easy walk down to the bars. Sadly the match meant we had some drunken idiots in the room adjacent to ours, so we had a rough night and drunks were outside the hotel in the morning yawping and shouting who went on to leave all their rubbish behind. (Not the fault of the staff.) I suppose had we paid more we would have had better neighbours. Staff were friendly and the free breakfast was appreciated. Disposable plates and cups but as much as you can eat. The other residents arriving to eat in their pyjamas was also a novelty. I guess my review is all about other guests, so do some research, if there is a sporting event on during your stay, you may wish to stay elsewhere. Be observant when arriving because the entrance comes up very quickly and is right on a junction with a small, tight parking space for those arriving.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
124 reviews 124 reviews
13 hotel reviews
Reviews in 39 cities Reviews in 39 cities
47 helpful votes 47 helpful votes
“Great Hotel and Even Greater Staff”
5 of 5 stars Reviewed November 13, 2012

Just spent two nights here over Veteran's Day weekend. The front desk check-in was fantastic. Deisy took care of us and could not have done more. We had 5 rooms on the fifth floor. The rooms were a good size and the bathroom was large and immaculate. The bed linens were clean and the beds were comfy. Deisy helped us with information on going out the first night and we all boarded the free shuttle and off we went. In the morning we had the free breakfast which was just fine. The breakfast room was larger than other Holiday Inns that I've stayed in and there were 2 breakfast lines and 2 pancake makers. We took out the car for the morning and Kelly at the desk was just wonderful to us. She printed out mapquest directions to all our sites and called about hours and questions we had. The hotel is less than 10 minutes from all the music and great restaurants. Just a quick walk down the street or the free shuttle that will pick you up after you call him and tell him where to come. On our last night the staff offered to print our boarding passes for us and handed them to us when we arrived back from the night out. I wouldn't hesitate to recommend this hotel and would definitely stay here again.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jasper, Indiana, United States
1 review
“Great experience”
4 of 5 stars Reviewed November 13, 2012

The Holiday Inn Express as neat and clean. The hotel was within walking distance to all the bars. The front desk was very friendly. They gave us a map of the downtown area. They offered a free breakfast which was great. The parking was $20, but I think it was that much at all the hotels.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bedford
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
“Wish there were better choices...”
3 of 5 stars Reviewed November 12, 2012

I normally love HI Expresses. Updated, great bedding, free breakfast, and Priority points! This one needed a makeover. The location was decent, near the end of the action in Broadway, but walkable. We paid nearly $250/night over a weekend, plus $20/day parking. Extremely overpriced,even for downtown. And that was for a prepay, non-refundable 1 King bed. At check-in near 5:30 pm, there was a guy playing guitar and a reception area with popcorn, cookies, and drinks. The hallways smelled like stale smoke, carpeting needs replaced, and doors were old and cheap, and I counted 6 different showers going on throughout the early morning, so the walls are pretty thin. The room itself was clean and the bed was comfortable. It was nice to have a microwave and small fridge. My husband was happy with the TV channels :) The breakfast area was nice enough and large, with 2 lanes going down each side, which speeds things up if there are convention groups. (which there were) They have pancake makers, scrambled eggs, ham or sausage, biscuits & gravy, cereals, yogurt, hard-boiled eggs, pastries, and breads, juice & coffee. I would probably look for another hotel next time, but suprisingly,there didn't seem to be too many options.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pontiac, Illinois
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Put on a happy face..... you're getting $169 a night minimum!”
3 of 5 stars Reviewed November 12, 2012

The hotel was in need of some renovations in my opinion. The bathroom for sure was outdated and the carpeting was a bit old. First impressions are a big thing and the warm and fuzzy feeling was tossed out and exchanged for a grumpy attitude and pushiness of the woman who checked us in. If she doesn't like her job than maybe she needs to find another one. For $169 a night plus $20 parking fee (which was waived with a winning of a hotel scratch off ticket being a Priority Club Member) I was not overly pleased with the exception that it was within walking distance of the Broadway Strip and also The Flying Saucer for that around the World Beer Experience. Overall, we would look for another hotel in the area and even be willing to pay a few dollars more for a friendlier staff and a cleaner, updated bathroom.

Room Tip: Check on the $20 a hight parking at the downtown hotels. Some charge it and others don't.
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Additional Information about Holiday Inn Express Nashville Downtown

Also Known As:
Holiday Inn Express Nashville Downtown Hotel Nashville
Holiday Inn Express Nashville Downtown Hotel
Holiday Inn Nashville
Nashville Holiday Inn
Holiday Inn Express Nashville
Address: 920 Broadway, Nashville, TN 37203
Phone Number:
Region: United States > Tennessee > Nashville
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #63 of 144 hotels in Nashville
Price Range: $$
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Nashville Downtown. Our great new look and perfect downtown location coupled with our famous southern hospitality gives you a perfect formula for a memorable stay. We are located in the heart of Music City USA, just a short walk away from the downtown entertainment attractions including the Ryman Auditorium, Country Music Hall of Fame, Wildhorse Saloon, Tennessee Titans, Coyote Ugly, Hardrock Cafe the Sommet Center (home of the famous Nashville Predators), and Vanderbilt University just to name a few. Have you seen our hotel recently? From the flat screen plasma TVs and micro-fridges in our rooms to our new outdoor patio overlooking vibrant Broadway Street, you will be planning your next trip back to Nashville before you leave. Come see what s new at the Holiday Inn Express Nashville Downtown...new lobby, new exterior, new rooms, 5 star service...new beginnings! ... more   less 
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