I liked the vibe of this place, but had several issues. First, I have no complaints about the staff, all were very helpful and polite. We were in a corner room ..1206, which was pretty...marble floors, high ceilings, great views. However, the windows throughout the entire hotel were filthy. You could barely see out of some. The shower stall in our room had noticeable mildew. We tried several times to reach room service with no success. We couldn't reach the front desk either. Finally, we called from our cell phone and had them connect us. They said they would send someone up to check the phone, but it never happened.
We ordered 2 breakfast burritos, one order of grits and coffee. We got one burrito, cut in half, fruit and grits, two sets of silverware and ONE plate! We had to take turns eating. We put the tray outside our room where it stayed till the next day. Someone had dropped an order of grits in the hall in front of the elevator and it took several hours for them to clean it.
I liked the location and the live music in the spacious lounge. However, the exercise room was a joke ( only up to 15 pound free weights?) and just a few machines. There is no pool, no room safe, fridge . The large screen TV was nice and the bed was comfortable. It took 15 minutes to get hot water in the shower, however. Overall, for a hotel of this caliber, I was disappointed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your recent review regarding your stay. I am glad you enjoyed the staff and over all look of the hotel but, apologize for the few items of inconvenience you experienced. It is our overall hope and focus to ensure that no one experiences an issue but, when someone does we hope to learn all that we can to ensure that we can continue to learn and grow. I have sent you a private message to see if we can't gain some additional insight to help us in the future. Thank you again for your comments. We hope we can serve you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.