We stayed at Hotel Indigo for two nights and everything about Nashville is great – except Hotel Indigo! First impressions were OK – we were met by the valet to park the car as soon as we drew up outside. Reception and check-in was good, but from there it went downhill. It is clear that Hotel Indigo is all about presentation – to the detriment of functionality. A few of the issues regarding our room 516:
1. The room is designed for two people, so why does it have only one chair and nowhere else to sit?
2. There was no hotel services directory in the room.
3. There was no bath, only a shower.
4. No microwave or refrigerator (the hotel amenities stated ‘kitchenette’).
5. The air con was noisy – with no controls to regulate it or turn it off.
6. There was no safe in the room.
7. There were no rails in the bathroom to hang towels. Once used, they had to be thrown on the floor to be replaced. (Clearly Hotel Indigo does not have an eco-friendly policy.)
8. No breakfast included in the price – and the hotel restaurant was very expensive.
On the first night, as there was only one chair and we wanted to eat a carry out in our room, we asked for another chair. No response. A second request did eventually result in another chair being delivered but it took a full 30 minutes from the first request for it to arrive. Then, the housekeeping (or lack of!). We left our room to go sightseeing at 8:30am on the one full day we were in Nashville. We returned at 1:00pm for a short respite to find that the room had not been serviced. Thinking that it would be done later, we put a ‘Do not disturb’ notice on the door while we had a short nap (a big mistake). We left again at 2:30pm and did not return until 11:00pm to find that the room had still not been serviced! The room was unoccupied for 13 hours that day and nobody had bothered to check. On leaving the following morning, a request was made to speak to the manager and a complaint was registered. He said that the room was not serviced as we had a ‘Do not disturb’ notice on the door. The fact that it was there for only 90 minutes during a full day did not seem to matter. You get one chance for the room to be serviced and that’s it! He did promise to investigate further and respond by email – however, nothing has been received some 17 days later!
Hotel Indigo is pretentious, not functional. If you want “pretty, pretty”, go to Hotel Indigo. If you want a comfortable hotel room with good facilities in Nashville, go elsewhere.
- Official Description (provided by the hotel):
- Centrally located in downtown business district, Printers Alley and 2nd Avenue- at the corner of 3rd Avenue and Union Street-close to all major attractions and entertainment venues. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, IHG, Expedia, Cheap Tickets, Priceline, Orbitz, BookIt.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Hotel Indigo Nashville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.