The hotel is in a great area, within walking distance to many restaurants and bars. The room was lovely, the pillows were soft and smelled fresh. I enjoyed the amenities of free wi fi, a huge shower, hair dryer, huge flat screen tv, and black out curtains. However, I was here for a 4 day conference and was disappointed with the lack of tub in my room.
The customer service here was highly disappointing. The hotel felt like it was being ran by sulky teenagers. The first day of the conference was supposed to begin at 7:45am for registration, but the staff did not unlock the door until 8:15am. During the conference, breakfast, drinks, and an afternoon snack was to be provided. We had to call the staff each and EVERY time to provide us with these things which were already paid for. One of my classmates had a hair in her food and when she pointed it out to our server, he said "Sorry". Then he walked out of the room without offering to replace her meal! They brought us bagels with no cream cheese, brought us coffee and forgot to turn the warmer on. It was just a series of unfortunate events that I would have overlooked had the employees been kind or admitted some fault and/or wrong doing. It was very frustrating.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for sharing your comments with us about your recent stay and meeting at our hotel. I am glad you liked the hotel but, was dissapointed to hear about your meeting experience. I have addressed each of your concerns with each member of management and individual employees to ensure we find corrective measures for the areas we fell short.
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I am always interested in hearing guests' impressions be they positive or negative, as to where changes can be made to help us achieve our goal of service excellence and guest satisfaction. I would love to be able to talk to you off line so, I can invite you back after renovations. When you have a moment if you will send me your email address to email@example.com . Thank you again for your feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.