My husband and I visited Nashville and chose to stay here. First off I must say the hotel itself was very nice. Rooms very clean and comfortable. The staff on the other hand was a bit concerning. First, the lady checking me in was not very professional. She cussed in front of me which I thought was very unprofessional and she thought nothing of it. Then, as she was checking us in I paid her in cash and she told me they must hold my credit or debit card number on file in case something needed to be charged. Since I paid cash I declined my receipt when she ask if I needed it. (I never thought about being charged for the room again). As soon as I paid cash I went over to the guest computer to make sure it was not deducted from my account. At that time it wasn't. Once I returned home from our stay I pulled up my account and to my surprise I was charged for the the 2 night stay (which was close to $300). I was furious. I called the hotel and was informed that I must speak with the manager the next day that they could do nothing. Once I spoke to the manager he informed me that he wasn't sure he could help me but would investigate. He said he would have to pull cameras and count the drawer to see if it was accurate or not. After days of talking back and forth I finally got my money back!
- Official Description (provided by the hotel):
- The newest addition to the Nashville Opryland Area, is the Holiday Inn Express & Suites Nashville-Opryland! We are conveniently located off Briley Parkway exit 12, just a short 10 minute drive from the Nashville International Airport and 15 minutes from downtown Nashville. With our world class service and being adjacent to The Gaylord Opryland Resort and Convention Center, you ll discover why our guests have selected us as their preferred hotel in Nashville-Opryland! This state-of-the-art 100% non-smoking hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerator, 32 flat panel HDTV's and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our indoor heated swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interests: Companies:, Bridgestone/Firestone America, Gibson Guitar, & Thomas Nelson Inc. Hospitals: Vanderbilt Medical Center, St. Thomas Hospital, Baptist Hospital, Centennial Hospital Universities: Vanderbilt University, Belmont College, David Lipscomb University, & TSU. Local Attractions: Opry Mills Mall, Bass Pro-Shop, Grand Old Opry, General Jackson Showboat, Country Music Hall of Fame, & Sommet Center. Stay Smart at the Holiday Inn Express & Suites Nashville-Opryland Tennessee ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Hotel And Suites Nashville - Opryland