We spend 2 nights here as a girls trip to go to see the Rockettes and shop at the Opry Mills mall. The service in the hotel was excellent. They provided a shuttle for us to go and check out Opryland Hotel ( a must see at Christmas). The rooms were spacious and clean. Great bedding- I slept like a baby. Bathroom and showers clean- lots of hot water and great rainshower head. The hotel is new so all the decor is updated. I will definitely stay here again.