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“Great Service!!!” 4 of 5 stars
Review of Hilton Garden Inn Nashville/Vanderbilt

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Hilton Garden Inn Nashville/Vanderbilt
3.0 of 5 Hotel   |   1715 Broadway Avenue, Nashville, TN 37203   |  
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Ranked #12 of 151 Hotels in Nashville
Certificate of Excellence
GreenLeadersBronze level
Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Service!!!”
4 of 5 stars Reviewed June 9, 2014

As a hotel, The Hilton Garden Inn Nashville/Vanderbilt is just what you'd expect from Hilton. Where this hotel excels is with its staff. At most hotels, visitors probably couldn't provide you with the name of one staff member let alone three. My husband and I were so impressed by the service we received in the bar from both Edward and Geoffrey and the shuttle drivers especially Larry. Not only did they make an impression on us but when talking with other visitors found them equally as impressed. If you are looking for a hotel both convenient to Vanderbilt and downtown Nashville this place fits the bill and has a staff that will make you want to us this hotel again so you can see them again. They feel like friends.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kyledzembo, Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review, June 10, 2014
Julie B,

Thank you so much for staying with us during your recent trip to Nashville. I'm thrilled that what you remember most about your stay was not the hotel itself, but the staff and the service you receive. We pride ourselves in the services we offer and it's always so great to hear great feedback from our guests. Next time you are in town we would love to have you stay with us again!

Kyle Dzembo
Assistant General Manager
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818 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
1 review
4 of 5 stars Reviewed June 9, 2014

The staff was great. My new wife and I had a enjoyable stay. The room was clean and the breakfast tasted great. I got everything we needed and the staff was totally professional about everything. Thanks, Hilton

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kyledzembo, Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review, June 10, 2014
Lemanski H,

Congratulations on your recent marriage! How awesome for us to be able to be a part of that story! We really appreciate you staying with us during your recent trip and are thrilled that you enjoyed your time with us. Thank you for sharing your experience with us here on TripAdvisor. Keep us in mind next time you are in town!

Kyle Dzembo
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, California
1 review
4 of 5 stars Reviewed June 6, 2014

Great place to stay. Excellent service all the way around. Loved our bar tender Edward and our food service attendant Brisa. Room was in excellent condition and the bed was very comfortable. We had a great night sleep. We would recommend to anyone going to visit Nashville. Convienantly located to Honky Tonk Central by free shuttle. We will be back!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kyledzembo, Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review, June 10, 2014
JamesEnglishBabcock,

Thank you for choosing us during your recent trip to Nashville. It's such great news to hear that you were able to leave with a fantastic impression of the service our staff offers. Thank you for your comments regarding Edward and Brisa's services. They both are such assets to our team. I'm glad to see that you plan on coming back! We can wait to see you again.

Kyle Dzembo
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed June 6, 2014

We have stayed here the past 3 years and have always received excellent service. Our favorite part of our stay is seeing Edward the bartender. Edward has taken excellent care of us for the past two years. We were so happy to see that he was still here this year. He truly makes staying here a great experience. Hopefully he will be here again next year.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kyledzembo, Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review, June 7, 2014
Scarlisano17,

Thank you very much for your loyalty over the past 3 years. It's such a pleasure to be able to build relationships with guests as often time we really are their home away from home. We really appreciate you taking the time to share your extensive experience with us here in TripAdvisor. See you soon!

Kyle Dzembo
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chalfont, PA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 6, 2014

I went to Nashville with my daughter's for a bachelorette party. This hotel far exceeded my expectations. The people at the front desk upon check in were very friendly and helpful. The valet/shuttle service were both exceptional - Ian C. was by far very friendly and helpful when working with our group. Larry (from Chicago) was also one of our go-to guys. Reyna our housekeeper did a great job and was always friendly and left our room spotless each time. India in the breakfast room was very attentive and would get us whatever we requested. I would stay here again and plan on doing it next year when I make this a yearly get away with my girls.
Thanks for a great trip Hilton Garden Inn Nashville/Vanderbuilt!

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kyledzembo, Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review, June 7, 2014
BYEBYEChalfont_PA,

Thank you for staying with us during your recent bachelorette party weekend! It's great to hear that you enjoyed your stay with us and that so many different staff members were able to make your stay with us a memorable one. Let us know when your plans next year are finalized so we can have you stay with us again!

Kyle Dzembo
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
1 review
5 of 5 stars Reviewed June 5, 2014

Very clean rooms and excellent staff, from the time we checked in until checkout we were impressed. We booked a room with a whirlpool it was great! We will definitely visit Nashville and stay at this hotel again. Only next time hopefully we can stay longer!!! WAY TO GO NASHVILLE VANDERBILT!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kyledzembo, Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review, June 7, 2014
Cartosha K,

Thank you so much for staying with us during your recent trip to Nashville. We're thrilled you enjoyed your stay with us from check in to check out and that you will be staying with us during your trips to Nashville moving forward! Hopefully next time it will be for even longer. We look forward to seeing you again.

Kyle Dzembo
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 4, 2014

My two-night stay at this hotel was awesome. Everyone on the staff basically became part of our friends group, that's how's nice and down to earth they were. Always willing to help or give suggestions, and the shuttle and all of it's drivers were so nice. I wasn't feeling well at dinner and wanted to go back to the hotel, and Larry was there to scoop me up in under 10 minutes. He saved the day. The rooms are nice and comfortable, location was great, and everyone from the bartenders and wait staff to the front desk crew were top notch and just great people. Thanks for making my friends bachelorette weekend so great!!! Next time we come to Nashville we will know exactly where to stay. :)

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kyledzembo, Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review, June 7, 2014
Danielle L,

We really appreciate you taking the time to review us on TripAdvisor. Thank you for your comments in regards to the staff members being "top notch" :) I'm glad to know that we will be your Nashville hotel of choice moving forward. Please let us know the next time you are in town! Thank you again for your review!

Kyle Dzembo
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Nashville/Vanderbilt

Address: 1715 Broadway Avenue, Nashville, TN 37203
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Nashville
#2 Green Hotel in Nashville
#10 Family Hotel in Nashville
#11 Romantic Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Nashville/Vanderbilt 3*
Number of rooms: 194
Official Description (provided by the hotel):
Located in mid-town Nashville conveniently located off I-65/I-40 on Broadway Avenue. Within a short distance of our newly built hotel is Nashville's bustling downtown area, the famous Music Row, and both Belmont and Vanderbilt Universities. ... more   less 
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Also Known As:
Hilton Garden Inn Nashville/Vanderbilt Hotel Nashville

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