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“Excellent Service” 4 of 5 stars
Review of Hilton Garden Inn Nashville/Vanderbilt

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Hilton Garden Inn Nashville/Vanderbilt
3.0 of 5 Hotel   |   1715 Broadway Avenue, Nashville, TN 37203   |  
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Double HHonors Points
Ranked #12 of 150 hotels in Nashville
GreenLeadersBronze level
Mobile, Alabama
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Excellent Service”
4 of 5 stars Reviewed December 2, 2012

This was a typical Hilton Garden Inn. The price was right, and the amenities were nice - great value, but I wanted to comment on the high quality of service. I've never been to a hotel of this type where the service is second to none. The front desk was extremely helpful with all my needs - I had several. Valet is the same price as self-parking, and they were always prompt - never looking for an extra tip. I left behind some items, called the next day, and they were actually saved for me by housekeeping, which brought them to me at the front desk within 5 minutes. When I return to Nashville on business, I'll definitely come back here.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin B, Guest Relations Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review, December 3, 2012
Greetings Tom W,

Wow! Thank you for posting such a wonderful review of our hotel. I know that life can be busy, and I genuinely appreciate you taking the time to share your experience with the world! Our team works dilligently to provide superior customer service and you can count on us to greet each guest and to do whatever it takes to ensure your complete satisfaction at our hotel.

We look forward to welcoming you back to the hotel on your next business trip. Thanks for choosing to be our guest!

Florence, Guest Relations
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528 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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English first
Anderson, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 30, 2012

I was taking my nephew to his official visit at Vanderbilt University, and since it was our first time in Nashville, we booked a room at the one Hotel that we are familiar with, the " Hilton Garden Inn Nashville/Vanderbilt ". I must say it does not matter what city I am in, I just feel so relaxed after traveling with such great customer service that you receive from each employee at the hotel. As soon as you pull in the hotel you have very friendly and professional valet parking employees greeting you and welcoming you. It does not matter if you are a professional traveler or if it is your first time, they explain to you how valet parking works and how to get your car in a moments notice.
When you enter the hotel, the professional staff also welcome you again with a smile, and help you get to your room as fast as they can. The hotel just makes you feel like you are at home. No matter what you need, the staff will do their best to supply your needs. I would suggest if you are planning to visit Nashville, then you should make the Hilton Garden Inn Nashville/Vanderbilt your place to stay....

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin B, General Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review, December 1, 2012
Hello Gerry P!

Creating an environment that our guests can relate to feeling like home is one of our goals, and we are so excited to know that we succeeded! If your nephew chooses Vanderbilt, you will no doubt be making multiple trips to Music City and you can count on us to provide you and your family with clean accomodations, excellent food and superior service each and every stay.

Let us know when your next trip to Nashville is planned, and we will make your room ready!

Thank you for sharing your experience! See you again soon.

Justin Byler, GM
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Memphis, Tennessee
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 15, 2012

Stayed at this hotel for a weekend celebrating our 40th anniversary. I had called ahead and asked about early check-in and was told to come on, our room was ready. An hour and a half later we arrived and our room wasn't ready but the staff was so nice about it. They got the room ready in a short time, was very pleasant to us and offered to comp our dinner out that night. The bathroom was the largest we have ever seen in a hotel. Everything was clean and fresh. The location is perfect for accessing the town with a free shuttle to boot. The wings and the tomato soup were wonderfu in the restaurant. You need to pay attention to the mattress, it is adjustable and we didn't know it.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Justin B, General Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review, December 1, 2012
Hello KCG1972!

We absolutely loved hosting you and your friends and family for your 40th Anniversary party! Thank you so much for choosing to host your event at our hotel. The hospitality suite offers a terrific combination of a standard suite and social gathering space. The multiuse room is perfect for a wide variety of events- birthday parties, anniversaries and weekend get-a-ways!

On behalf of the entire team, Thank you for taking the time to share your experience! We look forward to welcoming you all back to Music City soon.

Take Care,

Justin Byler
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New York City, New York
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 12, 2012

We were in Nashville for a wedding and stayed here for one night. The room was clean, and I don't remember having any problems with our stay. The only negative was the check-in staff. We arrived early (before check-in) to drop off our bags and check-in prior to the wedding we were attending. The staff was so confused by this and gave us a bit of a hard time since our room wasn't ready. Other than being a little pricey for what you get, it was fine.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin B, General Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review, December 1, 2012
Greetings melissac21,

Thank you for taking the time to share your experience at the HGI Nashville Vanderbilt! Wedding parties love our large ballroom and top floor balcony which both provide terrific views of the Nashville skyline. Our front desk team does everything they can to accomodate early arrivals, and we do offer baggage service to all guests at time of arrival and departure. I apologize that we were not forthcoming with this service, and that you were left with anything less than an exceptional impression of our team. We enjoyed hosting the wedding events for you and your friends, and we hope that next time your travels bring you to Music City that you will come see us again.

You can count on us to continually work towards providing the best in Southern Hospitality to all of our guests!

Travel Safely,

Justin Byler
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Mons, Belgium
Top Contributor
52 reviews 52 reviews
8 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 7, 2012

Comfortable and clean room - make sure to ask for non-smoking if you prefer it. Exercise room was stinky. Lobby and restaurant were lovely. Breakfast was a feast - not included in your room rate but worth the price.
Best part of my stay was the staff - all of them were friendly and hospitable.
Hotel is a stop on the Grayline airport shuttle so for $25 round trip you have a no hassle way of getting to and from the airport.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin B, General Manager at Hilton Garden Inn Nashville/Vanderbilt, responded to this review, December 1, 2012
Greetings Melissa D!

What a great reveiw of our hotel! Thank you for taking the time to share your comments regarding your stay with us. Our team was elated to read your review and to know that they succeeded in creating a welcoming environment for you to relax and enjoy Music City. The Chef and his team work dilliegently to create a delux breakfast buffet on a daily basis and we are so glad to hear that you enjoyed it.

We hope to see you again in the near future, and we look foward to saying, "Welcome Back, Melissa!".

Travel Safely,

Justin Byler
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Greenwood, Ns
Top Contributor
68 reviews 68 reviews
32 hotel reviews
Reviews in 31 cities Reviews in 31 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed November 5, 2012

Although the room was comfortable enough, there was an odor in the hotel like old socks - it seemed to be worse around the pool area. Our bathroom was shabby - needs re-furbishing. We were a bit disappointed in this as a Hilton Garden. Would I stay there again? Maybe, but maybe not.
On the plus side, the shuttle was good - took us to quite a few attractions, and saved us on taxi fares. Good location, the staff was friendly and helpful about places to eat, and tourist attractions in the city.

Room Tip: Not about the room, about the shuttle. Some of the drivers give you the range of where the shuttle...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, Mississippi
Top Contributor
56 reviews 56 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 30, 2012

I was in Nashville solo - left husband at home - stayed at the Hilton Garden Inn near Vanderbilt for a three day weekend to visit my daughter who lives there. Excellent location, great service, comfortable clean room. Would stay here again for sure.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Nashville/Vanderbilt

Address: 1715 Broadway Avenue, Nashville, TN 37203
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Nashville
#7 Business Hotel in Nashville
#8 Family Hotel in Nashville
#16 Romantic Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Nashville/Vanderbilt 3*
Official Description (provided by the hotel):
Located in mid-town Nashville conveniently located off I-65/I-40 on Broadway Avenue. Within a short distance of our newly built hotel is Nashville's bustling downtown area, the famous Music Row, and both Belmont and Vanderbilt Universities. ... more   less 
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Also Known As:
Hilton Garden Inn Nashville/Vanderbilt Hotel Nashville

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