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“Free breakfast!” 4 of 5 stars
Review of Comfort Suites Airport

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Comfort Suites Airport
2.5 of 5 Hotel   |   2521 Elm Hill Pike, Nashville, TN 37214   |  
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Ranked #20 of 150 hotels in Nashville
Mukilteo, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Free breakfast!”
4 of 5 stars Reviewed October 19, 2013

We flew into Nashville late so we had picked this place because of its price and proximity to the airport. It was clean and comfortable and we were pleasantly surprised at the free breakfast buffet they offer. But don't sleep in too late. They put all the hot stuff away at 9:30.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWEN363, General Manager at Comfort Suites Airport, responded to this review, January 3, 2014
Dear JDW:

Thank you for choosing Comfort Suites Airport for yur October 2013 stay in Nashville, TN.

We appreciate you and hope to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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224 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
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English first
kansas city
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 11, 2013

Spent 3 nights here and really enjoyed our stay. Arrived on Thur so attended Manager's Reception which is Mon thru Thur with food and beverages. Breakfasts of eggs, bacon or ham, biscuits and gravy as well as make-your-own waffles with an assortment of other foods. Great staff, rooms were clean, beds comfortable and quiet location. Well lighted parking lot, didn't hear airplanes inside building although close to airport. Good location, short drive to downtown and Opryland. Some restaurants nearby but not within walking distance.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWEN363, General Manager at Comfort Suites Airport, responded to this review, January 3, 2014
Dear Grace621:

As a follow-up to your October stay at our Comfort Suites Airport, we just wanted to write and thank you both fo ryour 3 night stay and for taking time to recap your experience.

We are happy you enjoyed everything from the service you received, the comfort of your bed and both the reception and breakfast we take great pride in.

Thank you for allowing us to serve you and for letting other travelers know about our hotel.

We hope to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madisonville, Kentucky
Top Contributor
50 reviews 50 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 9, 2013

Nice sized room and furnishings are nice. My room was not as clean as it should be. Not enough to make me ask for another room, but housekeeping needs to step it up. The bed was sloppily made and there were hairs in the bathroom. Front desk staff were very friendly.

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sikeston, Missouri
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 7, 2013

We stayed here for 3 nights last week while on vacation. We had requested a king room on the ground floor but none was available when we checked in. The nice lady at the counter gave us a room with 2 double beds on the ground floor which we checked out first and looked nice. The breakfast was the typical microwaved stuff but was alright. The staff was great and the location is good; close to the interstate and in a good area. The problem was with the beds. They were way beyond worn out and should have been replaced a long while back. When you sit on the edge and the top of the mattress touches the box springs...well you get the picture. Overall the hotel was very nice, modern lobby and very clean. Would I stay here again? Only if I had assurance that they had changed out the worn out mattresses what cost us sleep. If not for that I would have given it 5 stars.

Room Tip: Be sure that you go lay in the beds before checking into a room.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWEN363, General Manager at Comfort Suites Airport, responded to this review, October 9, 2013
Dear Dave G:

Thank you for your recent stay and review.

75% of our mattresses were changed out during our recent $1.5 million renovaton. Unfortunately not all could be replaced at one time. We do have the last 25% on order with delivery scheduled later this month. Before October is over, all mattresses will be new. At the same time we have all new pillows with 2 firmness options, comforters, blankets and scarfs ordered to be delivered soon as well.

We are glad to hear you enjoyed all other aspects of your room and stay, and hope you will come stay with us again sometime. We promise to impress!
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ohio
Top Contributor
93 reviews 93 reviews
24 hotel reviews
Reviews in 40 cities Reviews in 40 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 2, 2013

Nice, close to town and newly remodeled. I like it and would stay there again. The hotel has really comfortable beds and the soap was particularly refreshing in the bathroom.
Its great for a quick in and out to Nashville.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWEN363, General Manager at Comfort Suites Airport, responded to this review, October 3, 2013
YourLuckyDay:

Thank you for your recent stay at our Comfort Suites Airport on Elm Hill Pike.

The staff and management of our hotel appreciate you taking the time to do a review of our hotel on Tripadvisor.

We are glad you enjoyed your stay, the comfortable new bed and our refreshing soap.

We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Senior Contributor
41 reviews 41 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 2, 2013

The hotel was a great place to stop between our tours. The reception staff were helpful and welcoming.
The rooms had all the necessities and the beds were comfortable. Breakfast is included which is always welcomed when travelling. With the later check out time and a guest laundry we caught up with the washing. The hotel also provides an airport shuttle service.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GWEN363, General Manager at Comfort Suites Airport, responded to this review, October 3, 2013
Dear Traveler:

Thank you for letting us know how much you enjoyed the comfortable bed, free hot breakfast buffet, guest laundry facility and shuttle service.

The new mattresses are bringing in lots of compliments and we are glad everyone appreciates them.

We hope to have the chance to serve you again sometime.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 28, 2013

We arrived here about 5:15 on a Sunday evening and were told our room was not ready yet. Yes, the place had apparently been full the night before, and its always understandable they may be running a little behind. But a comparable one was available and we took that only to find the floor was the most sloped, uneven surface I have ever encountered, anywhere. Given my wife's mobility issues, she found it a real challenge to walk across the floor without tripping. We were too tired to pursue it, but the next morning asked for, and got, another room that was better, but still had an uneven floor and a door that was so out of alignment there was an inch gap at one corner of the top.

The hot tub was closed, with a note explaining that ADA requirements had forced its closure, and that their contractor would soon be filling it in. But the tub was left in such a filthy state that I thought the ADA excuse was just a cover for poor maintenance.

It became apparent that the building has some real issues with moisture control, warped floors, deferred maintenance, and understaffing.

On the positive side, the place had a decent bed and a location near the airport, although there weren't any restaurants in walking distance.

I'll look elsewhere next time.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Airport

Address: 2521 Elm Hill Pike, Nashville, TN 37214
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Nashville
#18 Family Hotel in Nashville
#26 Romantic Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Official Description (provided by the hotel):
Beautifully decorated, newly remodeled Fall 2012 including NEW free HIGHSPEED wireless internet. 100% Non-Smoking - All Suite Hotel. All rooms feature 2 person sofa bed, mini-frig, microwave & coffeemaker. Guests enjoy free parking and Full Hot Breakfast Buffet daily. Complimentary Evening Manager's Reception with soft drinks, beer and food - Monday thru Thursday 5pm to 7pm. Whirlpool suites available. Spacious indoor heated pool and exercise room! Close to all Nashville attractions, shopping & points of interest. ... more   less 
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Also Known As:
Comfort Suites Airport Hotel Nashville
Comfort Suites Nashville
Nashville Comfort Suites

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