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“Surprised at the quality” 4 of 5 stars
Review of Comfort Suites Airport

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Comfort Suites Airport
2.5 of 5 Hotel   |   2521 Elm Hill Pike, Nashville, TN 37214   |  
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Ranked #22 of 150 hotels in Nashville
Owensboro, Kentucky
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Surprised at the quality”
4 of 5 stars Reviewed April 29, 2013

This hotel was rated fairly high on trip advisor. We chose to stay here b/c our go to hotel was sold out. First we always check in super late so when I arrived I had to be buzzed in by the front desk clerk. I always think this is ghetto but apparently it's common practice in the Elm Hill Pike/Airport area (the Drury Inn does it too). The lobby was clean and modern and the guy checking me in was nice and polite. There is a side door that takes you straight to the elevator which is super convenient if you can park close to that door. Our room was 404 which was at the end of the hallway and we think it might have been a bigger than normal king b/c it was laid out with the office space in the front half the bathroom was in the middle with the toilet/tub in the "bathroom" and the vanity was straight across the way outside of that area and then the bedroom area. The room was HUGE. Very nice point for anyone who is claustrophobic or has anxiety the windows OPEN. That's a super plus in my book. The bed was comfortable. I didn't use the pillows (I brought my own) but Husband said the pillows were not great (small and too soft). The Wifi seemed to work every time I used it. We didn't use the pool or other hotel facilities but we did look in at the pool which is in a green house type set up so you can use it year round. The grounds are pretty and well kept and the inside and out is clean. We paid about 130/night for our room. I think that's high but this time of year and with all the crap that was going on this past weekend that prolly was a normal rate. I do recommend this hotel and Husband gives it two thumbs up for the windows that open :)

Room Tip: I would ask for an end room like ours was 404 so 401>404 (for example on the 4th floor). Our room...
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSCustomer_Care, Comfort Suites at Comfort Suites Airport, responded to this review, April 30, 2013
Thank you for choosing to stay with us while in the Nashville area. We know you have many options and we appreciate your business. We strive for unparalleled service delivery at our hotel, and we are always looking for ways to ensure that each guest experiences the very best we have to offer. We believe the very best service experiences are genuine, anticipatory and personalized. We hope to be able to welcome you again for your future visits to Nashville.
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217 people have reviewed this hotel

Traveler rating
    104
    70
    17
    20
    6
See reviews for
62
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Columbus, Indiana
1 review
5 of 5 stars Reviewed April 25, 2013

We stayed here 5 nights and it was great. The hotel was immaculate. The General Manager really seemed to have the respect of everyone working there. She went out of her way to make us feel at home. They had different things for breakfast and we really enjoyed the evening meals and everyone was friendly and courteous. We will stay here again. All of the staff did a great job and Chris did a great job helping us out with anything we needed. Every thing was always clean.

Room Tip: We liked the ones close to the end with two TV's in them.
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSCustomer_Care, Comfort Suites at Comfort Suites Airport, responded to this review, April 30, 2013
Thanks for taking the time to post a review about your recent stay. I appreciate the positive comments you have left regarding our staff, breakfast, and room cleanliness. Our team at Comfort Suites strives hard at achieving quality service to our customers. Thanks again and we hope you stay with us the next time you are in town.
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Louisville, Kentucky, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 18, 2013

This hotel was very clean. The furniture, carpets, bedding, flooring in bathroom is all updated. The beds are very comfortable. The breakfast was great with sausage, biscuits, cereal, waffles, toast, etc. The pool and hot tub were great also. The pool seemed like it was heated. My wife and I will definitely stay here again when in Nashville.

Room Tip: We were away from elevator and had no noise problems.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSCustomer_Care, Comfort Suites at Comfort Suites Airport, responded to this review, April 22, 2013
Thank you for taking the time to review our hotel. It’s a pleasure to hear you had a pleasant stay, enjoyed our recent updates and were able to take advantage of our free hot breakfast. I’m happy you were able to relax in the hot tub and heated pool and found the hotel clean and comfortable. We strive to provide every guest with a comfortable and enjoyable experience. We hope to have another opportunity to provide you with a superior experience.
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Malmesbury, United Kingdom
Top Contributor
127 reviews 127 reviews
86 hotel reviews
Reviews in 83 cities Reviews in 83 cities
164 helpful votes 164 helpful votes
4 of 5 stars Reviewed April 16, 2013

There are probably many hotels for a visit to Nashville but there will be few that offer much more for the money. Part of a chain but it has its own character and staff that are intent on one thing and one thing only,pleasing their guests. The front desk greet you with charm, the lady that runs the spotlessly clean breakfast area is a credit to the hotel. The food to set you on your way is continental but it lacks for little, a fine range of fruits, cereals, pastries etc. The rooms are sizeable and again immaculate with a large bathroom lacking for nothing. Maybe the one adverse comment was that we located adjacent the inside pool and at odd times the youngsters were a little noisy.
All in wonderful value and highly recommended.

Room Tip: Try and avoid the ground floor and pool area unless you have children then it .....
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSCustomer_Care, Comfort Suites at Comfort Suites Airport, responded to this review, April 18, 2013
Thanks so much for your review, it's great to hear our staff was able to make your stay wonderful. You're absolutely right, our goal is to make every guest feel welcome and to do everything we can to provide the best experience possible. On behalf of the entire staff, it would be our privilege to see you again the next time you're in the area.
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Colorado Springs, CO
Top Contributor
76 reviews 76 reviews
41 hotel reviews
Reviews in 41 cities Reviews in 41 cities
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed April 12, 2013

We had a 1 room “suite”. It was accurately described on the Choice Hotels web site. You should note that It is not a “suite”, but one room with a partial divider. It had one TV. Other reviewers mentioned 2 TV’s but they must have had the one bedroom suite and living room layout.

The good stuff:
The room had lots of drawer space, a big flat-screen TV, a micro & fridge, and was clean. The hotel is in a nice neighborhood.

The bad stuff about the hotel in general:
Apparently redecorated in 2012, but it was super tacky (i.e. plastic chandeliers in lobby and mirrored mosaics in the elevator). The halls were painted a dreary and depressing grey. The breakfast area was inadequate and extremely overcrowded. Liquids and food were spilled on the floor and not wiped up by the offending guests or the staff. Overall, we found the staff to be particularly inconsiderate and not guest-oriented. Maybe they were just overworked – who knows? Bobbie Sue was the only person available to check us in. She was on the phone dealing with a prospective guest – all the while rolling her eyes back, shaking her head and acting like it was just too much to deal with. (What she said to the guest on the phone sounded sugary sweet and nice. "Honey" this and "Honey" that. But her actions and attitude, when you saw them in person, were horrid!) As another example, a housekeeper parked her cleaning cart in the middle of the hall so we could not get our luggage cart around it. She would not move her cart, but said “You move it -- you’re the one who wants to get by.”

The bad stuff about the room:
Grey walls, black & grey carpet – one red wall did not save it from being dreary. There were awful florescent lamps in the room. We did not like the layout of the room because it was not conducive for one person to stay up later than the other or for one person to get up early without disturbing their partner. For example, the sink area was in the bedroom and facing the bed. The sink mirror and hideously bright lights above it glared and reflected on the person trying to sleep. This arrangement would not be an issue if you traveled alone or if all in the family went to bed and got up at the same times. The bathroom was teeny, tiny -- to the point of claustrophobic – just big enough for the tub and toilet. There was no vent fan in the bathroom.

It was a stretch for me to give this place an “average” rating – “poor” might have been more appropriate. But I realize that some of our complaints were taste specific (like the decor and the layout of the room). We would not stay again.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSCustomer_Care, Comfort Suites at Comfort Suites Airport, responded to this review, April 15, 2013
Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring these matters to our attention and apologize for any inconvenience the hotel staff may have caused. I will follow up with the staff to ensure that similar incidents won't happen again. I appreciate your feedback as this is our best resource for improving guest services. I hope that you will consider staying with us again so that we may have another chance to provide you with a superior experience.
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Grimsley, Tennessee, United States
1 review
5 of 5 stars Reviewed April 11, 2013

I travel at least 150 days per year and stay here up to 2-3 X/month.

Staff is always accommodating and courteous and rooms are very nice for this price range. Hotel is recently renovated and very classy as well as clean. Close to many restaurants and have used free shuttle service to airport. They have a decent and complimentary happy hour most nights and have provided me access to local really good gym. Gwen, Bobby Sue and Joe are three long timers there and treat you well...good balance of personable without too personal.They represent Tennessee hospitality well and have earned my loyalty for sure.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSCustomer_Care, Comfort Suites at Comfort Suites Airport, responded to this review, April 17, 2013
Thank you for taking the time to review our hotel. It’s a pleasure to hear you had a great experience with our courteous and accommodating staff. We are located within 2 miles of the Nashville International Airport and offer courtesy transportation. Our hotel was newly renovated in February 2013. We strive to provide a commitment to excellence and affordability. We hope to have another opportunity to provide you with a superior experience.
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Tennessee
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 8, 2013

Our room was comfortable and spacious, and the hotel was only a short drive away from downtown Nashville, with easy access on and off to the highway. There were also several restaurants to choose from within a few miles of the hotel.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSCustomer_Care, Comfort Suites at Comfort Suites Airport, responded to this review, April 10, 2013
Thank you for taking the time to share your review with us. I am glad you found the hotel to be a comfortable place to stay and I appreciate you highlighting our convenient location. We look forward to seeing you the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Suites Airport

Address: 2521 Elm Hill Pike, Nashville, TN 37214
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Nashville
#20 Family Hotel in Nashville
#29 Romantic Hotel in Nashville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Official Description (provided by the hotel):
Beautifully decorated, newly remodeled Fall 2012 including NEW free HIGHSPEED wireless internet. 100% Non-Smoking - All Suite Hotel. All rooms feature 2 person sofa bed, mini-frig, microwave & coffeemaker. Guests enjoy free parking and Full Hot Breakfast Buffet daily. Complimentary Evening Manager's Reception with soft drinks, beer and food - Monday thru Thursday 5pm to 7pm. Whirlpool suites available. Spacious indoor heated pool and exercise room! Close to all Nashville attractions, shopping & points of interest. ... more   less 
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Also Known As:
Comfort Suites Airport Hotel Nashville
Comfort Suites Nashville
Nashville Comfort Suites

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