We called several hotels on our trip from the Smokies to Nashville with our 3 teenagers. We were so impressed with the customer service by phone. When we arrived, Bobby Sue acted like she already knew us from the phone contact. The hotel itself is just wonderful, but the staff are what impressed us the most. All of them were so friendly and helpful. Feel free to ask them for help with your travel plans and your visit to Nashville. The location is in a nice neighborhood and it was a breeze to hop on the close highway to get to our various visit sites. I wouldn't have changed a thing. This is just a very clean, nice hotel with wonderful, friendly staff!