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“Downtown's best” 5 of 5 stars
Review of Hilton Nashville Downtown

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Hilton Nashville Downtown
4.0 of 5 Hotel   |   121 4th Ave S, Nashville, TN 37201   |  
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Ranked #11 of 151 Hotels in Nashville
Certificate of Excellence 2014
Madison, Alabama
Senior Contributor
47 reviews 47 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Downtown's best”
5 of 5 stars Reviewed 2 days ago NEW

WE love the Hilton Downtown Nashville and we always stay here if it is not booked when we travel to Nashville for concerts or sporting events. The location in downtown right on Broadway is just impossible to beat. Perfect for events at Bridgestone Arena. They recently did a remodel and it is even better than it was before.

Stayed May 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Area Director/Marketing & PR at Hilton Nashville Downtown, responded to this review, yesterday
Dear Jeff H,

Thank you for your loyalty by choosing to stay at the Hilton Nashville Downtown when in Nashville for concerts and sporting events. We are pleased to know that you have enjoyed our renovation and look forward to your return.


Best regards,


Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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135 reviews from our community

Traveler rating
    93
    28
    7
    6
    1
See reviews for
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38
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Mt Pleasant, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

If you are planning a trip to Music City, USA this is not only convenient to all the sites and sounds of Nashville, but a great hotel and staff! I will definitely stay here again on my next trip to Nashville!

  • Stayed May 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Area Director/Marketing & PR at Hilton Nashville Downtown, responded to this review, yesterday
Hi Cody C, we appreciate your choosing the Hilton for your recent stay in Nashville and so pleased that you found our location, staff and hotel to be great. We look forward to welcoming you back soon. Thank you for your loyalty.

Sincerely,



Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandy Springs, Georgia
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I've stayed at the Nashville Hilton downtown for years. It has been my choice for business stays. Our recent visit was with the family for a college visit to Vanderbilt. We were also seeing a Preds game next door at the Bridgestone Arena.

First the good: there's no better location in Nashville. It is next door to the Bridgestone Arena and across the street from Tootsies, the Ryman and dozens of Nashville's honkey tonks on Broadway. The hotel has a great, spacious lobby and an adequate but not great gym. The bar is too small for this hotel but well located. The rooms are well designed and the beds are comfortable.

The bad: service was awful. We could not check in at 4pm because rooms weren't ready. Check in was supposed to be guaranteed at 3pm. We had five in one room so it was inconvenient to say the least. We were eventually put in a room facing Broadway on the fifth floor. We were told it was high enough to avoid the late night noise. It wasn't. Get a room on the non-Broadway side of the hotel. The room itself was nice and as I have experienced in past years. But after waiting several hours to check in, our room had spare sheets with a giant stain. See picture. We needed it for the kids on the fold out bed. When we called to get clean sheets, management was less than helpful and we had three visits from housekeeping before they could deliver what we hope were actual clean sheets. Overall, we got lousy service from the hotel staff over the two days. The rates are too high for that kind of treatment. The valet parking is overpriced and it took 20 minutes to get our car. After things had already been so mediocre or bad, having to wait with three kids for 20 minutes for your car (after calling ahead for it) was the last straw.

I don't recommend the Hilton until they turn things around. I did not mention that they killed the sports bar restaurant next to the Bridgestone Arena and turned it into an Italian restaurant that I can't imagine anyone visits Nashville to see. The sports bar was family friendly and the perfect place to gather before heading to the Arena. Next visit we will choose the Renaissance or Indigo or Hilton Garden. Courtyard is also a good choice. Also good choices on west side near Vanderbilt although not close to downtown such as an Embassy Suites and Lowes, all of which I have stayed in in Nashville.

Stayed March 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Area Director/Marketing at Hilton Nashville Downtown, responded to this review, yesterday
Dear GoStreaking,

We are sorry that you had a disappointing experience during your stay with us. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

Thank you,


Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rartian, NJ
Top Contributor
160 reviews 160 reviews
31 hotel reviews
Reviews in 56 cities Reviews in 56 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The lobby is a large atrium with lots of clusters of seating for groups. We stayed in a suite with two double beds. Very nice accommodations, large tv's, spacious bath, comfy beds. Room service was excellent. You are right across from the Bridgestone arena and the Country Music Hall of Fame, a couple of blocks from Broadway music clubs and the Ryman Auditorium. The down side to being in the middle of the action is the noise factor. We went on the 4th Ave side on the 7th floor and you could hear music all night. It might be better on the other side or on one of the inside rooms. All in all, a very nice place to stay.

  • Stayed April 2015, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Area Director/Marketing & PR at Hilton Nashville Downtown, responded to this review, 2 days ago
Dear nancynj, we are very pleased that your stay with us was enjoyable and you found the accommodations and location to fit all your needs. We do apologize for the music/noise levels due to our close location to the entertainment district and are are reviewing for possible sound quality improvements. We hope you will visit us again in the near future.

Best regards,


Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Great staff, rooms are quiet and well appointed. Separation between room make for great privacy. Near all the activities downtown bars, music, river...would recommend if you are planning a visit to the Nashville area.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Area Director/Marketing & PR at Hilton Nashville Downtown, responded to this review, 2 days ago
Dear NolaBlackMurphy, we appreciate your choosing the Hilton Nashville Downtown for your recent stay and pleased that you liked the accommodations and our location. We certainly appreciate your recommendation and hope to have the opportunity to welcome you back soon.

Best regards,


Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellmore, New York
1 review
5 of 5 stars Reviewed 5 days ago NEW

This was my first time in Nashville and our travel agent chose this hotel for us. She did a great job. My first reaction was how beautiful it is. Our room was lovely. The bed comfortable, the bathroom spacious, the shower was amazing and the sitting room was very comfortable. Our room was on the first floor and we had some construction going on out our window. I never was bothered by it. My room and floor was very quiet. Everyone we dealt with at the hotel were wonderful. I do have to say that everyday we would end our day at the lounge and what a great group of people work there. A very special thank you to Harold and Laura who just made our stay there that much more special!! I also want to say try the turkey club. It really is delicious!!!!! Thanks again Hilton it was a great trip!!

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Area Marketing Director at Hilton Nashville Downtown, responded to this review, 2 days ago
Dear Diane K, thank you comments and we are so pleased that your first trip to Nashville was enjoyable and fun and that you stayed with us! Your comments about Harold and Laura will be shared as I know they take great pride in assisting our guests.

We hope your travels will bring you back to Nashville and the Hilton Nashville Downtown soon.

Best regards,


Melanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Senior Contributor
37 reviews 37 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I am in Nashville for work. I wanted a nice hotel with a chain I am a "member," so I chose the Hilton. I saw the headlines - "great hotel" and "perfect stay" . . . I should have paid more attention to the "can be noisy." Holy cow is that an understatement! I have been in my room (still here) in a room facing 4th Avenue North,, only to be listening to the loudest drumming and music I can ever imagine, and I am on the highest floor that was available (8)! It is absolutely outrageous, such that I will NEVER stay here again - EVER.

That being said, it is a nice room. suite with two double-beds. There are a decent number of electrical outlets, but not anything too extraordinary. The products in the bathroom are not as advertised, but they are relatively high end (but geared for men). The air-conditioner works (wish it could drown out the noise from below).

My room service dinner - chop/chop salad - was delicious. I am a big fan of their huge convenience store on the first floor. And, the valet was nice. Of course, their directions to self-parking could be a lot more instructive than they are so if you wanted to self-park you didn't have to launch yourself back into 4th Avenue North traffic to do it.

So, I have complained about the noise, but there is nothing the hotel can do a bout it. The card on my desk says "If you're not satisfied with your stay, let us know and we'll make it right." We'll see. I rather doubt it. This is a HUGE property, and I am just one traveler. If I get any sleep and make it to the fitness center in the morning, I'll try to submit a second and updated review. But for now, count me out.

Room Tip: I don't think it is possible. The rooms facing into the atrium are bombarded by horrible piano...
See more room tips
Stayed April 2015, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melanie F, Area Director/Marketing at Hilton Nashville Downtown, responded to this review, 6 days ago
Dear itravelforfood,

I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us, and we appreciate your feedback about noise. Your comments will help us to correct these issues and make it right. We hope you will consider staying with us the next time you are in the area.

Thank you,


Melanie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Nashville Downtown

Address: 121 4th Ave S, Nashville, TN 37201
Phone Number:
Location: United States > Tennessee > Nashville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Nashville
#6 Business Hotel in Nashville
#6 Luxury Hotel in Nashville
#8 Family Hotel in Nashville
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hilton Nashville Downtown 4*
Number of rooms: 330
Official Description (provided by the hotel):
Hilton Nashville Downtown, a AAA Four Diamond hotel nestled in the heart of Music City emerges from a multi-million dollar re-invention. The only all-suites full service luxury hotel in downtown Nashville unveils chic and modern upgrades to all 330 suites, fitness center, grand ballroom, meeting rooms, atrium lobby and introduces a landmark executive lounge. Find yourself within steps of the Music City Center, Country Music Hall of Fame, Bridgestone Arena and the world famous entertainment district. ... more   less 
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Also Known As:
Hilton Nashville Downtown Hotel Nashville
Downtown Nashville Hilton
Nashville Hilton

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